Customer Service Representative

Trescal; West of England; Hybrid; GBP 21.000 - 30.000; Vollzeit

Benefits dieser Stelle

Competitive salary

Continuous development and training

25 days holiday and the option to buy‑

Flexible working options

Access to the Trescal PerksHub

Employee well-being programme

Medical Health Cash Plan

Pension and Life Assurance Scheme

Cycle to work scheme

Gym membership discounts

Zusammenfassung

Trescal is seeking a Customer Service Representative to be the first point of contact for customers, handling enquiries by phone and email with accuracy and courtesy. You will maintain records in our systems, process orders, and support internal teams to ensure high-quality service.

The role emphasizes sustainability and career progression. Join a global leader in calibration services, benefiting from development opportunities, flexible working options, and a supportive environment focused on

Qualifikationen

• Previous experience in a customer service or call centre environment is desirable but not essential
• Excellent communication and interpersonal skills
• Strong attention to detail and a professional telephone manner
• Able to work effectively as part of a team and independently
• Good organisational and administrative abilities
• Computer literate, with experience using Microsoft Office and CRM systems
• Ability to handle and resolve customer queries with a positive attitude
• Willingness to learn and develop within the role
• GCSEs (or equivalent) in English and Maths preferred
• Commitment to upholding Trescal’s values, including environmental sustainability and customer focus

Aufgaben

• Be the first point of contact for customers via calls and emails
• Provide accurate information regarding calibration services
• Update customer records in bespoke systems
• Process orders and update account details
• Support general administrative tasks and liaise with internal teams
• Uphold company procedures and deliver excellent service
• Assist with additional duties as required

Kenntnisse

Customer service

Communication

Teamwork

Attention to detail

Problem solving

Organisational skills

English GCSE preferred

Ausbildung

GCSE English & Maths

Tools

Microsoft Office

CRM systems

Jobbeschreibung

About the Role

Are you passionate about delivering outstanding customer service and looking to join a global leader in calibration services? If so, Trescal is seeking an enthusiastic Customer Service Representative to join our team. This is an excellent opportunity to develop your skills in a supportive environment with a strong focus on sustainability and career progression.

Job Opportunity

As a Customer Service Representative at Trescal, you will be the first point of contact for our valued customers, ensuring their enquiries are handled efficiently and professionally. Your role will involve managing incoming calls and emails, providing accurate information regarding our calibration services, and supporting customers throughout their journey with us. You will maintain up-to-date records using our bespoke systems, resolve queries in a timely manner, and work closely with internal teams to ensure customer satisfaction. Additional responsibilities include processing orders, updating customer account details, and supporting general administrative tasks. All activities must be carried out in line with company procedures and with a commitment to delivering excellent service. Occasionally, you may be required to undertake other duties within your capability, for which training will be provided where necessary.

Essential Skills

• Previous experience in a customer service or call centre environment is desirable but not essential
• Excellent communication and interpersonal skills
• Strong attention to detail and a professional telephone manner
• Able to work effectively as part of a team and independently
• Good organisational and administrative abilities
• Computer literate, with experience using Microsoft Office and CRM systems
• Ability to handle and resolve customer queries with a positive attitude
• Willingness to learn and develop within the role
• GCSEs (or equivalent) in English and Maths preferred
• Commitment to upholding Trescal’s values, including environmental sustainability and customer focus

About Company

Trescal is the global leader in calibration services, offering an array of industries a single source for measurement, repair and asset management across the globe. Starting in 1999, Trescal is an international group with over 6,000 employees across 33+ countries, 630 million Euro turnover servicing over 60,000 customers.

We drive environmental sustainability by minimizing our impact on climate, energy and waste. As a service company, we reduce our carbon footprint most notably through environmentally conscious actions at our sites and for our vehicle fleet. We aim to reach carbon neutrality by 2040.

Visit our Website @ www.trescal.com or follow us @ linkedin.com/company/trescal

DE&I

At Trescal we are proud to be a diverse, equitable, and inclusive employer, we offer flexible working and are committed to recruiting based on talent without regard to race, religion, gender, sexual orientation, or any other protected status.

Benefits

• Competitive salary
• Continuous development and training plan
• 25 days holiday and the option to buy/sell days
• Flexible working options
• Access to the Trescal PerksHub
• Employee well-being programme
• Medical Health Cash Plan
• Pension and Life Assurance Scheme
• Cycle to work scheme
• Gym membership discounts