Cafe Team Leader: Drive Guest Service and Smooth Operations

One Retail Group; Taunton; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Healthcare check

Employee assistance programme

Perks at Work

Career training & development

Refer a friend bonus

Pension & life assurance

Job summary

One Retail Group is recruiting a Cafe Supervisor for Costa on a full-time basis, 35 hours per week across 4 days. You’ll lead the shop floor team, ensuring excellent service and smooth daily operations.

You will manage till duties, stock checks, deliveries, and rota planning, while upholding Food Hygiene and Health & Safety standards. The role includes key-holder responsibilities and delivering great customer experiences.

Qualifications

• Experience supervising frontline teams in a retail environment.
• Strong communication and customer service focus.
• Team player with a can-do attitude.
• Ability to work under pressure while remaining positive.

Responsibilities

• Supervise the shop floor team and ensure smooth operations.
• Operate the till, take orders and process payments.
• Produce weekly rotas following the manager's guidelines.
• Check deliveries, store stock and place orders as needed.
• Act as a responsible key holder.
• Ensure compliance with Food Hygiene and Health & Safety standards.

Skills

Team supervision

Communication skills

Team player

Work under pressure

Job description

One Retail Group is recruiting a Cafe Supervisor for Costa on a full-time basis, 35 hours per week across 4 days. You’ll lead the shop floor team, ensuring excellent service and smooth daily operations.

You will manage till duties, stock checks, deliveries, and rota planning, while upholding Food Hygiene and Health & Safety standards. The role includes key-holder responsibilities and delivering great customer experiences.