Cafe Team Lead: Elevate Service in a Busy Coffee Shop

One Retail; Swansea; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Aviva Digicare - Free annual health清

Employee Assistance Programme - Mental

Perks at Work - Exclusive benefits

Career training & development - Appr.

Earn up to £500 when you refer a frie

Comprehensive pension scheme and life

Job summary

One Retail currently seeks a Cafe Supervisor to join Costa on a full-time basis, contracted to 35 hours per week with variable shifts. You will lead the shop floor team, ensuring excellent service and smooth operation for customers in a fast-paced retail setting.

Ideal candidates will have frontline supervisory experience, strong communication, and a team-focused attitude, able to stay positive under pressure while upholding food hygiene and safety standards. Location: Swansea.

Qualifications

• Experience supervising frontline teams in a similar environment.
• Strong communication skills with a focus on customer service.
• Able to work as part of a team with a can-do attitude.
• Ability to stay positive under pressure.

Responsibilities

• Supervising a team, creating a positive environment where everyone feels welcomed and supported
• Using the till, taking orders and receiving payments
• Producing weekly rotas following the manager's guidelines
• Checking and storing deliveries promptly and correctly, and ordering stock
• Being a responsible key holder
• Complying with Food Hygiene and Health & Safety standards

Skills

Supervising frontline teams

Customer service excellence

Team player

Stress management

Job description

One Retail currently seeks a Cafe Supervisor to join Costa on a full-time basis, contracted to 35 hours per week with variable shifts. You will lead the shop floor team, ensuring excellent service and smooth operation for customers in a fast-paced retail setting.

Ideal candidates will have frontline supervisory experience, strong communication, and a team-focused attitude, able to stay positive under pressure while upholding food hygiene and safety standards. Location: Swansea.