Cafe Shift Leader — Service, Training & Growth

Compass Group UK; Maidstone; On-site; GBP 20,000 - 23,000; Full time

Benefits offered by this job

Competitive pay

Learning opportunities

Employee discounts

Job summary

Compass Group UK&I is seeking a dedicated Cafe Supervisor for a Costa site on a full-time basis, contracted to 35 hours per week. You will lead shifts, uphold health and food safety standards, and support Baristas and CSAs while delivering excellent customer service.

The role offers progression within a large, diverse organisation that invests in its people, with competitive pay, perks and extensive learning opportunities.

Qualifications

• Experience in retail or hospitality environments preferred.
• Ability to lead a team and manage shifts in absence of management.
• Strong customer service orientation and upselling skills.

Responsibilities

• Lead shifts in the absence of management, including opening and closing
• Maintain high standards of health & safety and food safety
• Supervise, train and support Baristas / CSAs
• Deliver excellent customer service and drive sales through upselling
• Complete daily checks, paperwork and brand records
• Support stock control, deliveries and ordering
• Ensure full compliance with brand, audit and profit protection standards

Skills

Supervisory experience

Customer service

Team leadership

Flexible

Job description

Compass Group UK&I is seeking a dedicated Cafe Supervisor for a Costa site on a full-time basis, contracted to 35 hours per week. You will lead shifts, uphold health and food safety standards, and support Baristas and CSAs while delivering excellent customer service.

The role offers progression within a large, diverse organisation that invests in its people, with competitive pay, perks and extensive learning opportunities.