Cafe Supervisor - Costa

One Retail; Swansea; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Aviva Digicare - Free annual health清

Employee Assistance Programme - Mental

Perks at Work - Exclusive benefits

Career training & development - Appr.

Earn up to £500 when you refer a frie

Comprehensive pension scheme and life

Job summary

One Retail currently seeks a Cafe Supervisor to join Costa on a full-time basis, contracted to 35 hours per week with variable shifts. You will lead the shop floor team, ensuring excellent service and smooth operation for customers in a fast-paced retail setting.

Ideal candidates will have frontline supervisory experience, strong communication, and a team-focused attitude, able to stay positive under pressure while upholding food hygiene and safety standards. Location: Swansea.

Qualifications

• Experience supervising frontline teams in a similar environment.
• Strong communication skills with a focus on customer service.
• Able to work as part of a team with a can-do attitude.
• Ability to stay positive under pressure.

Responsibilities

• Supervising a team, creating a positive environment where everyone feels welcomed and supported
• Using the till, taking orders and receiving payments
• Producing weekly rotas following the manager's guidelines
• Checking and storing deliveries promptly and correctly, and ordering stock
• Being a responsible key holder
• Complying with Food Hygiene and Health & Safety standards

Skills

Supervising frontline teams

Customer service excellence

Team player

Stress management

Job description

About Us

Are you passionate about all things coffee? Do you pride yourself on providing impeccable customer service? Do you thrive in a fast-paced retail environment? If so, we have the perfect role for you!

Healthcare Retail, part of Medirest, is passionate about delivering excellent products, standards and customer service to patients, staff and visitors in over 50 NHS hospitals around the UK through convenience and catering retail formats. The portfolio comprises many high street brand franchises including Costa Coffee and M&S Simply Food as well as a selection of in-house brands.

About The Role

We're currently recruiting a Cafe Supervisor to join Costa on a full time basis, contracted to 35 hours per week, working variable shifts.

You'll lead the team on the shop floor, keeping things running smoothly and making sure every customer gets great service.

What You'll Do

• Supervising a team, creating a positive environment where everyone feels welcomed and supported
• Using the till, taking orders and receiving payments
• Producing weekly rotas following the manager's guidelines
• Checking and storing deliveries promptly and correctly, and ordering stock
• Being a responsible key holder
• Complying with Food Hygiene and Health & Safety standards

What We Offer

We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package:

• Aviva Digicare - Free annual healthcare check
• Employee Assistance Programme - Mental health support, offering confidential advice and resources to help you navigate personal and professional challenges
• Perks at Work - Access to exclusive benefits and wellbeing resources
• Career training & development opportunities - Including Apprenticeships and Career Pathways
• Earn up to £500 when you refer a friend
• Comprehensive pension scheme and life assurance

About You

Our ideal Cafe Supervisor will:

• Have experience supervising frontline teams in a similar environment
• Have good communication skills and a focus on great customer service
• Be a team player with a can-do attitude
• Be able to work under pressure while staying positive

Job Reference: com/0511/87304001/52844666/BU #OneRetail

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!