Cafe Operations Lead — Customer Experience & Team Training

One Retail; Dartford; On-site; GBP 26,000 - 36,000; Full time

Job summary

Costa's next Assistant Cafe Manager is sought to oversee cafe operations across Compass Group UK&I's Costa outlets, delivering exceptional food experiences and world-class customer service. You will manage shifts, inventories and budgets, support and train teams, and ensure smooth kitchen and counter service in a fast-paced retail environment.

This full-time role (40 hours) offers progression opportunities within Healthcare Retail and Medirest portfolio and a supportive culture that values each

Responsibilities

• Liaising between the team and manager to ensure we continually exceed expectations
• Motivating the team to keep everyone on task
• Assisting the manager with managing inventories, monitoring budgets and implementing action plans
• Managing the tills and processing payments
• Supporting and training our teams, leading from the front to make sure everyone can excel in their role
• Assisting with paperwork when required
• Representing Compass Group UK&I and maintaining a positive brand image

Job description

Costa's next Assistant Cafe Manager is sought to oversee cafe operations across Compass Group UK&I's Costa outlets, delivering exceptional food experiences and world-class customer service. You will manage shifts, inventories and budgets, support and train teams, and ensure smooth kitchen and counter service in a fast-paced retail environment.

This full-time role (40 hours) offers progression opportunities within Healthcare Retail and Medirest portfolio and a supportive culture that values each