Cafe Supervisor – Lead a Busy Frontline Team

One Retail Group; East Midlands; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Free healthcare check

Employee assistance programme

Perks at Work

Career development opportunities

Refer a friend bonus

Job summary

Costa Coffee in the UK is seeking a Cafe Supervisor to join our team on a full-time basis, 37.5 hours per week, with variable shifts. You’ll lead the shop floor team and ensure every customer receives great service.

You will manage till operations, take orders, handle payments, and help with stock and rotas while upholding Food Hygiene and Safety standards. Ideal candidates have frontline supervision experience and strong communication in a fast-paced retail environment.

Qualifications

• Experience supervising frontline teams in a similar environment.
• Strong communication and customer-service focus.
• Team player with a can-do attitude.
• Ability to stay positive under pressure.

Responsibilities

• Supervise a shop-floor team and foster a welcoming, productive environment.
• Take orders, operate the till, and handle payments.
• Produce weekly rotas following manager guidelines.
• Check deliveries, stock, and store effectively.
• Act as a key holder and ensure compliance with Food Hygiene and Safety standards.

Skills

Team leadership

Customer service

Communication skills

Under pressure

Tools

Till / cash register

Job description

Costa Coffee in the UK is seeking a Cafe Supervisor to join our team on a full-time basis, 37.5 hours per week, with variable shifts. You’ll lead the shop floor team and ensure every customer receives great service.

You will manage till operations, take orders, handle payments, and help with stock and rotas while upholding Food Hygiene and Safety standards. Ideal candidates have frontline supervision experience and strong communication in a fast-paced retail environment.