Cafe Supervisor - Costa

One Retail; East Midlands; In loco; GBP 18.000 - 21.000; Tempo pieno

Vantaggi offerti da questo lavoro

Free healthcare check

Employee assistance programme

Perks at Work

Career development opportunities

Refer a friend bonus

Descrizione del lavoro

Costa Coffee in the UK is seeking a Cafe Supervisor to join our team on a full-time basis, 37.5 hours per week, with variable shifts. You’ll lead the shop floor team and ensure every customer receives great service.

You will manage till operations, take orders, handle payments, and help with stock and rotas while upholding Food Hygiene and Safety standards. Ideal candidates have frontline supervision experience and strong communication in a fast-paced retail environment.

Competenze

• Experience supervising frontline teams in a similar environment.
• Strong communication and customer-service focus.
• Team player with a can-do attitude.
• Ability to stay positive under pressure.

Mansioni

• Supervise a shop-floor team and foster a welcoming, productive environment.
• Take orders, operate the till, and handle payments.
• Produce weekly rotas following manager guidelines.
• Check deliveries, stock, and store effectively.
• Act as a key holder and ensure compliance with Food Hygiene and Safety standards.

Conoscenze

Team leadership

Customer service

Communication skills

Under pressure

Strumenti

Till / cash register

Descrizione del lavoro

About Us

Are you passionate about all things coffee? Do you pride yourself on providing impeccable customer service? Do you thrive in a fast-paced retail environment? If so, we have the perfect role for you!

Healthcare Retail, part of Medirest, is passionate about delivering excellent products, standards and customer service to patients, staff and visitors in over 50 NHS hospitals around the UK through convenience and catering retail formats. The portfolio comprises many high street brand franchises including Costa Coffee and M&S Simply Food as well as a selection of in-house brands.

About The Role

We're currently recruiting a Cafe Supervisor to join Costa on a full time basis, contracted to 37.5 hours per week, working variable shifts.

You’ll lead the team on the shop floor, keeping things running smoothly and making sure every customer gets great service.

What You’ll Do

• Supervising a team, creating a positive environment where everyone feels welcomed and supported
• Using the till, taking orders and receiving payments
• Producing weekly rotas following the manager's guidelines
• Checking and storing deliveries promptly and correctly, and ordering stock
• Being a responsible key holder
• Complying with Food Hygiene and Health & Safety standards

What We Offer

We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package:

• Aviva Digicare - Free annual healthcare check
• Employee Assistance Programme - Mental health support, offering confidential advice and resources to help you navigate personal and professional challenges
• Perks at Work - Access to exclusive benefits and wellbeing resources
• Career training & development opportunities - Including Apprenticeships and Career Pathways
• Earn up to £500 when you refer a friend
• Comprehensive pension scheme and life assurance

About You

Our ideal Cafe Supervisor will:

• Have experience supervising frontline teams in a similar environment
• Have good communication skills and a focus on great customer service
• Be a team player with a can-do attitude
• Be able to work under pressure while staying positive

Job Reference: com/0611/74137002/52533451/R/BU #OneRetail

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!