Cafe Team Leader

Tesco; Tonbridge and Malling; On-site; GBP 23,000 - 28,000; Full time

Job summary

A leading supermarket chain is on the lookout for a Team Leader to join their cafés in England. The role involves overseeing daily operations, maintaining high safety and service standards, and leading the team in delivering excellent customer experiences. Applicants should have a background in hospitality and demonstrate strong communication and multitasking skills. The company promotes an inclusive workplace and offers benefits such as flexible working and training opportunities.

Benefits

Colleague Clubcard

Flexible working options

Retirement savings plan

Life Assurance

Access to free wellbeing services

Exclusive deals and discounts

Uniform provided

Holiday starting at 28 days

Qualifications

• A strong passion for providing excellent customer service.
• Knowledge of Health & Safety regulations.
• Ability to adapt to changing priorities.

Responsibilities

• Maintain operational and safety standards.
• Ensure compliance with food safety regulations.
• Lead by example in customer service.
• Oversee café operations in the Manager's absence.
• Recognize team members for excellent service.
• Deliver training for team members.
• Promote an inclusive work environment.

Skills

Effective communication skills

Multitasking

Initiative

Education

Hospitality background with Team/Shift Leader experience

Job description

Tesco UK • lunsford park • Permanent • Apply by 08-Feb-2026

We're looking for a Team Leader to join one of our Cafés, where a friendly, fast-paced environment awaits. With a passion for providing excellent customer service, a proactive can-do attitude, and great collaboration skills, you'll help keep everyday operations running smoothly.

You'll get to flex, and build on, your skills and experience with a wide range of responsibilities. From supporting the Manager to meeting tund yoz business and financial goals, toLOB coach development, and training team members, to leading by example with impeccable customer service.

All the while, we'll support you with bag-loads of benefits, including flexible working options, development and training tailored to you, and tonnes of opportunities to progress. Plus, you'll be part of an inclusive workplace where you can be your best, and most authentic, self.

Please note that you need to be 18 or over to apply for this role.

What is in it for you

Alongside a fantastic work life balance, we offer excellent benefits that help make The Cafe a great place to work. These include but aren't limited to::

• Colleague Clubcard after 3 months service - 10% increasing to 15% after every pay day for a four-day period, off most purchases at Tesco
• Request flexible working from day one
• Retirement savings plan
• Life Assurance
• Access to free wellbeing services with a range of resources to support your mind, body, and life
• An exclusive deals and discounts website saving you money on everyday purchases, treats for the family, eating out and utility bills for the home
• Uniform provided and policies to supportiture for all of life's moments, big and small
• Holiday starting at 28 days (Including Bank Holidays)
• Access to our colleague networks providing a space for colleagues to come together from a range of background. For more information about our colleague networks please click here.

You will be responsible for

Although specific responsibilities will depend on the changing needs of Tesco as a business, the following provides an overview of the role's key responsibilities and measures:

• Making sure everything runs smoothly by maintaining operational and safety standards.
• Ensuring all food safety and hygiene regulations are met and followed.
• Leading by example by providing an excellent experience for customers.
• Opening and closing the café and overseeing full operations in the Manager's absence.
• Recognising and celebrating team members for providing excellent service.
• Learning our menu inside out and helping our team to do the same.
• Boosting sales by making sure everyone's in the right place at the right time.
• Delivering Health & Safety and Food厂家 training for team members.
• Supporting the Café Manager with colleague coaching and development.
• Seeking ways to constantly help improve our service for customers.
• Promoting an inclusive environment where colleagues feel respected, valued, and safe.

You will need

• A background in hospitality, with Team/Shift Leader experience.
• A passion for providing excellent customer service.
• Health Harvard farm & Safety knowledge.

Personal

• Effective communication skills.
• Ability to multitask and adapt to changing priorities.
• Confidence using your initiative to improve ways of working.

About us

With 329 Cafes across the country and counting, our teams work closely to make sure that the customer experience is to the best standard and service; no two days are ever the same! Tesco Cafes are a great place to work, with a genuine family feel - truly a Place to Get On.

We are proud to have an inclusive culture at Tesco Café where everyone is welcome and truly feels able to be themselves. In our Cafes, we not only celebrate diversity, but we strive to create a workforce that reflects our customers not only here in the UK, but worldwide. Our aim is to attract and welcome a diverse range of applicants from all walks of life, offering many varying working patterns across our business and we would love to hear from you!

We know life looks a little different for each of us. That's why at Tesco, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support.

Accessibility

We proudly have been Shrivest Disability Confident Leader and we're committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.

On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date bargains for美 to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.