Cafe Team Leader

ENGINEERINGUK; Birmingham; On-site; GBP 22,000 - 28,000; Full time

Job summary

Join a leading café chain as a Team Leader, where you will thrive in a friendly, fast-paced environment. This role offers an exciting opportunity to enhance your leadership skills while ensuring exceptional customer service and operational excellence. You'll be instrumental in coaching team members, maintaining safety standards, and boosting sales. With a commitment to inclusivity and personal development, this is your chance to make a real impact in a supportive workplace. Enjoy flexible working options and a range of benefits that prioritize your well-being and career progression.

Benefits

Colleague Clubcard

Flexible Working

Retirement Savings Plan

Life Assurance

Free Wellbeing Resources

Exclusive Discounts

Uniform Provided

28 Days Holiday

Qualifications

• Experience in hospitality with previous Team/Shift Leader roles.
• Knowledge of health & safety and food safety regulations.

Responsibilities

• Ensure smooth operations by maintaining safety and operational standards.
• Lead by example to provide excellent customer experiences.
• Support the Café Manager in coaching and developing colleagues.

Skills

Customer Service

Team Leadership

Health & Safety Knowledge

Effective Communication

Multitasking

Job description

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View more categories | View less categories | Sector: Catering and Hospitality | Role: Manager | Contract Type: Permanent | Hours: Full Time

About the role

We're looking for a Team Leader to join one of our Cafés, where a friendly, fast-paced environment awaits. With a passion for providing excellent customer service, a proactive can-do attitude, and great collaboration skills, you'll help keep everyday operations running smoothly.

You'll have the opportunity to develop your skills through a variety of responsibilities, including supporting the Manager to meet business and financial goals, coaching and training team members, and leading by example with exceptional customer service.

We offer a range of benefits, including flexible working options, tailored development and training, and numerous opportunities for progression. Plus, you'll be part of an inclusive workplace where you can be your authentic self.

Please note that applicants must be 18 or over.

Key Responsibilities

• Ensuring smooth operations by maintaining safety and operational standards.
• Meeting all food safety and hygiene regulations.
• Providing excellent customer experiences by leading by example.
• Opening and closing the café and overseeing operations in the Manager's absence.
• Recognising and celebrating team members for excellent service.
• Learning the menu thoroughly and assisting team members to do the same.
• Boosting sales by ensuring optimal staffing and service delivery.
• Delivering health, safety, and food safety training to team members.
• Supporting the Café Manager in coaching and developing colleagues.
• Continuously seeking ways to improve customer service.
• Promoting an inclusive environment where colleagues feel respected and valued.

Candidate Requirements

• Experience in hospitality, with previous Team/Shift Leader roles.
• A passion for delivering excellent customer service.
• Knowledge of health & safety and food safety regulations.

Personal Skills

• Effective communication skills.
• Ability to multitask and adapt to changing priorities.
• Confidence in using initiative to improve processes.

What’s in it for you?

Alongside a great work-life balance, we offer excellent benefits such as:

• Colleague Clubcard after 3 months (10%, increasing to 15% after every pay period for four days).
• Request flexible working from day one.
• Retirement savings plan.
• Life Assurance.
• Access to free wellbeing resources.
• Exclusive discounts on everyday purchases.
• Uniform provided.
• Holiday entitlement starting at 28 days (including Bank Holidays).
• Access to colleague networks supporting diverse backgrounds.

About Us

With 329 Cafés nationwide, our teams are dedicated to providing top customer service. Tesco Cafés foster a family-like environment and celebrate diversity, aiming to reflect our diverse customer base. We welcome applicants from all backgrounds and support flexible working arrangements.

We are proud to be a Disability Confident Leader and committed to an inclusive recruitment process. For accessibility support, please visit our website.

Note: During high application volumes, roles may close early. We provide feedback only to interviewed candidates.