Hospitality Team Leader - 40 hours per week

Genting Casinos UK Limited; Birmingham; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a vibrant team as a Hospitality Team Leader in a dynamic leisure destination. This role offers the chance to lead and motivate staff, ensuring exceptional service in a fast-paced environment. With a commitment to inclusivity and individual growth, you'll be part of a company that values personality and fun. Enjoy flexible benefits, discounts, and opportunities for career progression in a leading player in the hospitality sector. If you're enthusiastic and ready to make a difference, this is the perfect opportunity for you!

Benefits

Flexible Benefits

Dental Insurance

Health Cash Plan

Life Cover

Discounted Gym Membership

Discounted Travel Passes

Pension

Uniform Provided

Employee Assistance Programme

Free On-Site Parking

Qualifications

• Ability to motivate and develop staff within hospitality.
• Strong team player contributing to business improvement.

Responsibilities

• Deliver excellence in service and build effective teams.
• Train new team members and ensure guest-focused service.

Skills

Team Building

Customer Service

Flexibility

Motivation

Staff Development

Job description

Hospitality Team Leader - 40 hours per week

Resorts World is a leisure destination owned by Genting UK Ltd. Genting owns and operates many exciting brands within the centre, including Resorts World Casino, Santai Spa, Genting Hotel, Sky Bar & Restaurant, Vortex Gaming family arcade, The World Bar, The Sports Bar and a thriving meeting and events business. Located opposite the Resorts World Arena and the NEC, Resorts World is part of a busy campus that attracts millions of consumers every year to a diverse range of concerts, exhibitions and events. A vibrant destination with a beautiful lakeside location, it offers a fun and fast-paced working environment.

As an inclusive and diverse employer, we celebrate individuality and value the contribution that each person brings to our workplace. We continue to gain an understanding of the needs and requirements of our customers, colleagues and prospects and actively embrace and accommodate these. If you require any support in relation to your interview, such as guidance, advice or any adjustments, please contact us.

We are currently recruiting for a hard working and enthusiastic Hospitality Team Leader to join our vibrant team, working 40 hours per week. Candidates must be fully flexible to work a variety of shifts including weekends, nights and bank holidays.

Key competencies and duties include:

• Demonstrating the ability to motivate, develop and deploy staff within the Bar & Restaurant
• Delivery of excellence in signature service and strong team building skills
• An effective team player who contributes to continuous business improvement
• Ensuring that a comprehensive, guest focused service is provided within the Hospitality areas
• Helping to build, train and develop an effective team through encouraging involvement, feedback and using the strengths of the team
• Assisting with the training of new team members
• An outgoing and enthusiastic personality

What is a Genting Employee?

At Genting it’s important that we find and keep the best people that can do the job. However, although finding the right skills and experience for the job is vital, it is just as important that our new team members are able to behave in the way that we expect of all our employees and that they live and breathe our values.

Genting focuses on recruiting high calibre and outgoing candidates from the widest fields possible who are as excited about our brands as we are and want to work and grow with a leading global player in the leisure, casino and hospitality sector.

So what are we looking for I hear you ask? If you feel you tick the below boxes then we would like to hear from you!

• Are enthused about working for Genting, and strongly believe in our values
• Are friendly, helpful and supportive towards all team members
• Take pride in their appearance
• Reliable and hard working
• Are flexible to fit in with our 24 hour business
• Bring some personality and fun to the workplace!

What we can offer:

• A range of “flexible benefits”* you can pick and choose from such as: extra holiday purchase, dental insurance, Company funded Health Cash Plan, critical illness cover and travel insurance.
• Life Cover
• Numerous discounts across Resorts World Birmingham and the NEC Campus
• Discounts across the wider Genting UK brand
• Discounted on-site gym membership
• Discounted bus and rail passes with National Express
• Pension
• Uniform provided
• Employee Assistance Programme
• Free on-site parking
• Staff discount at Genting Hotel, Santai Spa, Sky Bar & Restaurant, World Bar, Sports Bar, Vortex.

As we love to have fun, we run a number of Company funded engagement events for our people to get involved in each year.

We also continually looks at ways to reward and engage our employees through things like Lifestyle Vouchers, long service awards, team incentives and social fund, annual company Christmas present and Career progression through our online learning portal Genting Academy.