Team Leader - New Opening Store

JR United Kingdom; Birmingham; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a forward-thinking company as a Team Leader in Birmingham, where you'll embody the brand's values and engage with customers. This role is pivotal in delivering exceptional service, motivating your team, and driving sales performance. With a focus on personal style and a passion for fashion, you'll help create memorable experiences for customers while enjoying generous employee benefits like discounts, bonuses, and ongoing development opportunities. If you're ready to elevate your career in a dynamic environment, this is the perfect opportunity for you!

Benefits

70% discount across all stores

Bonus scheme up to 15%

Referral bonuses

Season ticket loan

Cycle to work scheme

Discounted gym membership

Life insurance

Ongoing development

Access to employee hub

New baby gift

Qualifications

• Experience in retail or customer service is essential.
• Excellent knowledge of fashion trends and industry standards.

Responsibilities

• Lead and empower colleagues to ensure customer-centricity.
• Deliver an exceptional customer experience and achieve sales goals.

Skills

Customer Service

Fashion Knowledge

Communication Skills

Time Management

Data Analytics

Education

Experience in Retail or Hospitality

Tools

POS Systems

Inventory Management Software

Job description

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Team Leader - New Opening Store, Birmingham

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Client:

Moss

Location:

Birmingham, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

3

Posted:

05.05.2025

Expiry Date:

19.06.2025

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Job Description:

About Us: - 39 Hours

Location: Birmingham Bullring

Our vision is to be admired for our craft, experience, and sustainability. Desired by our customers and loved by our people.

Today Moss is more than a menswear brand; we are ‘Styling individuals for moments that matter’. We’re not just for men on their big day – we’re for everyone, all the time. Whether they need to hire a one-off outfit, elevate their daily wardrobe, or create a custom piece, we’re by their side with over 170 years of tailoring know-how and considered clothing made for life as we all live it now.

Our shared values encourage us to Trust our colleagues to think Creatively and plan for the sustained growth and development of Moss. For us, this is about working Collaboratively and using Agility to forge a clear path ahead to achieve lasting success, whilst leaving a positive impact. Embracing our values strengthens our relationship with our customers and helps define our collective identity.

Purpose of the Role:

You will be a true Brand Ambassador capable of engaging easily with a variety of customers. You will promote customer service excellence, contribute to the customer’s journey and experience in-store, and display knowledge across product, store systems, and processes. You will be hardworking, dedicated, and quick to identify customer needs to provide engaging styling options. Your commitment to exceeding customer expectations will support store KPIs and contribute to overall performance through personal productivity and support to store management in their absence.

Key Responsibilities:

• Lead and empower your colleagues as a supervisory team member, ensuring customer-centricity in all activities.
• Deliver an exceptional customer experience by following the Moss Essential Steps of Service, actively listening, and confidently offering bespoke advice.
• Achieve high productivity, motivate colleagues to maximize sales and service goals, and contribute significantly to business KPIs.
• Maintain strong product knowledge across all services: Hire, Custom Made, Retail, Alterations, Ship from Store, and utilize this knowledge to enhance the customer experience and support operational best practice.
• Assist in training store colleagues, utilizing business tools and resources to drive success and encourage peer trust.
• Use sales and customer data to inform interactions, ensuring decisions enhance success and satisfaction.
• Seek opportunities to improve store performance and customer experience based on feedback from various tools and resources.
• Support stockroom and back area housekeeping, including receiving deliveries, stock handling, and adhering to stock & cash control procedures.
• Follow the Appointment process using the designated platform, ensuring customer contact prior to visits and accurate recording of status information.
• Be accountable for opening and closing the store in the absence of management.
• Balance cash at the end of the day and follow correct procedures.

What You'll Need to Succeed:

Technical:

• Experience in retail, hospitality, or customer service.
• Excellent knowledge of fashion trends and industry standards.
• Familiarity with POS systems, including cash tills, credit card processing, and inventory management.
• Knowledge of Data Analytics to leverage sales and performance insights for store success and customer experience improvements.

About You:

• Reflects the aesthetic of Moss through personal style and presentation.
• Embraces continuous self-improvement, resilience, and efficient time management, driven by passion for the brand.
• Outstanding communication skills, enriched by emotional intelligence, to inspire and foster relationships with colleagues and customers, elevating the brand’s presence.
• Consistently embodies Moss's core values and behavioral competencies in daily responsibilities and interactions.
• Employee Benefits: 70% discount across all stores, a bonus scheme paying up to 15% of gross monthly salary, referral bonuses, season ticket loan, cycle to work scheme, discounted gym membership, life insurance, ongoing development, access to Moss Learning, employee hub, and a new baby gift.

If you want to learn more about Moss, our people, and our culture, search #LifeatMoss or TailorYourCareer on LinkedIn.