Team Leader

Card Factory; West Midlands Combined Authority, Birmingham; On-site; GBP 22,000 - 30,000; Full time

Job summary

An established industry player is seeking a dynamic Team Leader to enhance customer experiences and drive operational success. This role emphasizes leadership and a customer-centric approach, making it vital for the candidate to be enthusiastic and engaging. The Team Leader will support the Store Manager in achieving growth targets while fostering a positive team culture. With a focus on celebrating customers' life moments, this position offers a unique opportunity to contribute to a thriving retail environment. Join a forward-thinking company that values its employees and offers numerous benefits for personal and professional growth.

Benefits

25% Colleague Discount

Save As You Earn Scheme

Financial Wellbeing Support

Seasonal Incentive Schemes

Retail Apprenticeships

Discounted Mobile Contracts

Employee Assistance Programme

Qualifications

• Passionate about customer experience and operational excellence.
• Ability to lead and motivate a team effectively.

Responsibilities

• Support Store Manager in achieving commercial growth.
• Lead the store team to deliver exceptional service.

Skills

Leadership Skills

Customer Service

Commercial Awareness

Team Collaboration

Education

High School Diploma

Retail Management Certification

Job description

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Contracted Hours Available: 12

Role Responsibility

We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our very successful Card Factory family to help fulfil this.

Job Introduction

Location: High St, Harborne, Birmingham B17 9NR

Contracted Hours Available: 12

Role Responsibility

We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our very successful Card Factory family to help fulfil this.

With a real focus on customer experience and operational excellence, our Team Leaders play a key part in driving the success of our stores. As a Team Leader, you will be responsible for supporting your Store Manager in their goals to delivering commercial growth and developing a team culture of putting the customer at the heart of everything we do. You will lead the way for our store teams, not only in the absence of the Store Manager but leading the team to deliver great standards and exceptional service every day.

The Ideal Candidate

• You will be as passionate about celebrating our customers’ life moments as we are.
• Is customer centric with a passion for driving excellence service.
• You will be able to demonstrate a good leadership skills
• Positive forward thinking approach.
• Is comfortable reviewing store performance data.
• Commercially minded.
• Is an engaging and enthusiastic team player.
  
  

Package Description

About the Company

Card Factory is the UK’s leading specialist retailer of greeting cards, dressings, and gifts with over one thousand stores across the UK and Ireland. In 2020 we launched our exciting 5-year business strategy including our vision of becoming a true Omni-channel retailer. This strategy sees significant investment into our colleagues across the business creating multiple opportunities to join a fast-paced environment and be part of our exciting journey.

In return, we offer a wide range of benefits to support your physical, mental, and financial well-being.

Benefits

• 25% Card Factory colleague discount in-store and online
• Save As You Earn scheme
• Financial Wellbeing Support
• Financial Education Tools
• Salary Advance
• Seasonal incentive schemes
• Opportunity to apply for Retail Apprenticeships
• Access to blended learning and development content
• Discounted mobile phone contracts
• Discounts across 100’s of UK retailers
• Employee Assistance Programme – access to tools to support mental, physical, and financial wellbeing
  
  

This is an exciting role with genuine prospects for the right candidate. If this role describes you and your career aspirations, click apply now.

We reserve the right to close this vacancy once sufficient suitable applications have been received. We advise applying early to avoid disappointment as applications will be reviewed regularly.

No agencies, please.

Sportswift Ltd T/A cardfactory

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Retail

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