Customer Helper - Ramp Team Leader: Birmingham Airport

Jet2.com and Jet2holidays; Birmingham; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a forward-thinking company as a Customer Helper - Ramp Team Leader at Birmingham Airport! This role offers a unique opportunity to lead a dedicated team in ensuring the safe and efficient turnaround of aircraft while delivering exceptional customer service. You will be pivotal in maintaining safety standards and operational excellence, working flexibly across shifts to support the flight program. If you have a passion for aviation and team leadership, this is the perfect chance to make a difference in a dynamic environment. Embrace the challenge and help create memorable travel experiences for our customers!

Qualifications

• Extensive experience in ramp handling and knowledge of ramp procedures.
• Demonstrated leadership skills in an airside operational environment.

Responsibilities

• Supervise safe arrival and turnaround of aircraft.
• Plan and coordinate duties among Ramp Agent team.
• Ensure compliance with safety regulations and company standards.

Skills

Ramp handling

Team leadership

Safety regulations

Customer service

Education

Full UK Driving Licence

Job description

Customer Helper - Ramp Team Leader: Birmingham Airport

Join to apply for the Customer Helper - Ramp Team Leader: Birmingham Airport role at Jet2.com and Jet2holidays

Customer Helper - Ramp Team Leader: Birmingham Airport

1 month ago Be among the first 25 applicants

Join to apply for the Customer Helper - Ramp Team Leader: Birmingham Airport role at Jet2.com and Jet2holidays

At Jet2.com we are proud to deliver a VIP Service to our customers.

We have some fantastic opportunities as a Customer Helper - Ramp Team Leader at Birmingham Airport on a Fixed Term basis for Summer 2025!

What will you do as a Customer Helper - Ramp Team Leader?

• Supervision of the safe arrival, positioning and turnaround of our aircraft.
• Plan and coordinate allocation of duties amongst the Ramp Agent team for each flight
• Motivate the Ramp Agent team on shift to drive performance
• Working to legal regulations and company requirements; operating all equipment in a safe manner and maintaining a clear and safe working environment for you and your colleagues
• Ensuring the delivery of an efficient and friendly service that meets the needs of our customers and promotes our brand values.
• Overseeing the effective vehicle & equipment checks on a daily basis.
  
  
  

This is a varied and fulfilling role with people and operational responsibility and will play a vital part in ensuring we achieve our On Time Performance, Safety and Customer Satisfaction targets.

This role is available on Fixed Term basis. As we are always on hand to help our customers, this position involves working on a rostered shift basis and requires flexibility to support our flight programme and being ready to change shift lines, should this be required. Shifts will cover our 24/7 operation and will include working weekends and bank holidays.

The successful candidate will already be demonstrating Role Model behaviours. With extensive experience within a Ramp handling, you will have strong knowledge and experience of the full range of Ramp procedures, pushback & Headset experience. Previous experience of leading teams within an airside operational environment is preferred, along with the ability to prioritise effectively and ensure the safety of our Customers, yourself and your Team.

For all our airside roles you must hold a full UK Driving Licence and pass a Medical, administered by the airport.

Help us to send our all-important customers on holiday with Jet2.com and Jet2holidays!!

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Airlines and Aviation

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