Shift Leader: Coffee & Team Coach

Blank Street; Newcastle upon Tyne; On-site; GBP 15,000 - 21,000; Full time

Job summary

Blank Street in Newcastle upon Tyne is seeking a Shift Leader to join our cafe team. You will lead by example, deliver outstanding service, and ensure recipes and standards are followed to delight guests.

As an early team member at this location, you will help set the tone, drive local initiatives with operations and marketing, and oversee opening/closing duties while maintaining a clean, welcoming store that serves the neighbourhood.

Qualifications

• Experience in the customer service or hospitality industry.
• Full Time: 35 hours per week, 5 days availability and must be available to work 2 peak days (Peak days: Friday, Saturday, Sunday)
• Availability to work between 6:30 am and 9:00 pm
• Weekend and holiday availability preferred
• You must be authorised to work in the UK

Responsibilities

• Craft beautiful coffee products and serve all Blank Street customers with energy, warmth, and empathy
• Support GM and Training Team to help train new employees to Succeed at Blank Street, including ensuring that new team members follow recipes and training for menu items and processes
• Open and close the location safely and responsibly (Key holder) and ensure store cleaning duties are followed at the beginning, during and end of the shift
• Positive and solution-focused handling of any minor customer issue
• Lead initiatives with operations and marketing teams to increase foot traffic, new customers, daily sales, and store profitability

Skills

Customer service

Hospitality knowledge

Coffee knowledge

Communication skills

Teamwork

Tools

Coffee equipment

Job description

Blank Street in Newcastle upon Tyne is seeking a Shift Leader to join our cafe team. You will lead by example, deliver outstanding service, and ensure recipes and standards are followed to delight guests.

As an early team member at this location, you will help set the tone, drive local initiatives with operations and marketing, and oversee opening/closing duties while maintaining a clean, welcoming store that serves the neighbourhood.