Cafe Shift Leader & Team Coach

Blankstreet; Greater London; On-site; GBP 23,000 - 29,000; Full time

Job summary

Blank Street is seeking a Shift Leader to join our team in Greater London. You will work closely with the General Manager and Training Team to coach staff, ensure accurate recipes, and uphold cleanliness and safety standards.

You will actively engage with customers, deliver high-quality service, and help drive store performance in a fast-paced cafe environment. You will be one of the initial team members in this location, setting the tone for guest experiences and building a loyal neighbourhood

Qualifications

• Experience in customer service or hospitality.
• Availability for full-time 35 hours/week and 5 days.
• Able to work 6:30 am – 9:00 pm, including peak days.
• Authorized to work in the UK.

Responsibilities

• Open and close the location safely and responsibly (Key holder) and ensure cleaning duties are followed.
• Craft beautiful coffee products and serve customers with energy and warmth.
• Lead store initiatives with operations and marketing to increase traffic and daily sales.
• Train new employees to follow recipes and maintain positive team vibes.

Skills

Customer service experience

Team collaboration

Communication skills

Multi-tasking

Problem solving

Job description

Blank Street is seeking a Shift Leader to join our team in Greater London. You will work closely with the General Manager and Training Team to coach staff, ensure accurate recipes, and uphold cleanliness and safety standards.

You will actively engage with customers, deliver high-quality service, and help drive store performance in a fast-paced cafe environment. You will be one of the initial team members in this location, setting the tone for guest experiences and building a loyal neighbourhood