Cafe Shift Lead & Team Coach

Blank Street; Cambridge; On-site; GBP 25,000 - 30,000; Full time

Job summary

A new café brand in Cambridge is seeking a Shift Leader to enhance customer experiences and lead a team. The ideal candidate will thrive in fast-paced environments, possess excellent coffee knowledge, and enjoy training new team members. Responsibilities include crafting high-quality coffee products and ensuring customers receive outstanding service. Applicants must have experience in customer service, be authorized to work in the UK, and be available for flexible shifts including weekends.

Qualifications

• Experience in the customer service or hospitality industry.
• Full Time: 35 hours per week with availability for peak days.
• Authorized to work in the UK.

Responsibilities

• Craft coffee products and serve customers with energy.
• Train new employees on recipes and store processes.
• Handle minor customer issues positively and effectively.
• Lead initiatives to increase sales and customer base.

Skills

Strong knowledge of coffee and equipment

Strong decision-making skills

Strong interpersonal communication skills

Ability to work at a fast pace

Job description

A new café brand in Cambridge is seeking a Shift Leader to enhance customer experiences and lead a team. The ideal candidate will thrive in fast-paced environments, possess excellent coffee knowledge, and enjoy training new team members. Responsibilities include crafting high-quality coffee products and ensuring customers receive outstanding service. Applicants must have experience in customer service, be authorized to work in the UK, and be available for flexible shifts including weekends.