Cafe Shift Leader: Lead the Team & Craft Great Coffee

Blank Street; Leeds; On-site; GBP 25,000 - 30,000; Full time

Job summary

A popular cafe chain is seeking a Shift Leader in Leeds, UK, to lead a dedicated team while delivering exceptional customer service. The role requires experience in hospitality, strong interpersonal skills, and an ability to craft quality coffee. The Shift Leader will also support training and be an ambassador for the brand, promoting local engagement. Ideal candidates will have flexible availability, including weekends and holidays, to ensure a consistently pleasant customer experience.

Qualifications

• Experience in the customer service or hospitality industry is required.
• Availability to work full-time, covering peak days and weekend shifts.
• Authorized to work in the UK.

Responsibilities

• Craft and serve quality coffee products to customers with warmth.
• Support training of new team members to ensure adherence to service standards.
• Open and close the location safely, ensuring cleanliness.
• Lead initiatives to boost sales and customer loyalty.

Skills

Customer service experience

Strong interpersonal communication

Strong decision-making and multi-tasking

Knowledge of coffee and equipment

Job description

A popular cafe chain is seeking a Shift Leader in Leeds, UK, to lead a dedicated team while delivering exceptional customer service. The role requires experience in hospitality, strong interpersonal skills, and an ability to craft quality coffee. The Shift Leader will also support training and be an ambassador for the brand, promoting local engagement. Ideal candidates will have flexible availability, including weekends and holidays, to ensure a consistently pleasant customer experience.