Cafe Team Lead: Shifts, Training & Service Excellence

Compass Group PLC; East Farleigh; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Competitive pay

Great perks

Learning & development

Job summary

Compass Group PLC in the United Kingdom is recruiting a dedicated Cafe Supervisor to help ensure the smooth running of a busy High Street brand on a full-time basis (35 hours per week). You will oversee shifts, maintain quality, and motivate the team to deliver excellent service in a fast-paced environment.

You will lead in the absence of management, train Baristas and CSAs, ensure health and food safety standards, and contribute to stock control and daily records.

Qualifications

• Experience in retail or hospitality, preferably in a supervisory role.
• Customer-focused, organised and confident leading a team.
• Flexible and able to work in a fast-paced environment.

Responsibilities

• Lead shifts in the absence of management, including opening and closing
• Maintain high standards of health & safety and food safety
• Supervise, train and support Baristas / CSAs
• Deliver excellent customer service and drive sales through upselling
• Complete daily checks, paperwork and brand records
• Support stock control, deliveries and ordering
• Ensure full compliance with brand, audit and profit protection standards

Skills

Supervisory exp

Customer service

Team leadership

Job description

Compass Group PLC in the United Kingdom is recruiting a dedicated Cafe Supervisor to help ensure the smooth running of a busy High Street brand on a full-time basis (35 hours per week). You will oversee shifts, maintain quality, and motivate the team to deliver excellent service in a fast-paced environment.

You will lead in the absence of management, train Baristas and CSAs, ensure health and food safety standards, and contribute to stock control and daily records.