Shift Supervisor: Lead Barista Team & Customer Experience

Kbeverage; Cambridgeshire and Peterborough; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Employee discount

Career progression

Coffee perks and partner discounts

Job summary

Starbucks in the United Kingdom seeks a Shift Supervisor to support store operations and lead baristas during shifts. You will uphold Starbucks standards, ensure high-quality service, and foster a welcoming cafe atmosphere.

The role emphasizes team leadership, strong communication, and cash-handling accuracy in a fast-paced environment, with opportunities for growth and competitive pay. This position is on-site.

Qualifications

• Previous retail, customer service, or food service experience required; Starbucks experience preferred.
• Strong leadership skills with the ability to motivate and guide a team.
• Excellent communication and problem-solving abilities.
• Ability to multi-task and remain calm in fast-paced, high-pressure environments.
• Basic math and cash-handling skills.
• Flexible availability, including mornings, evenings, weekends, and holidays.

Responsibilities

• Deliver exceptional customer service by engaging customers, answering questions, and resolving concerns in a friendly, timely manner.
• Open and/or close the store following Starbucks’ operational standards and procedures.
• Lead and support partners during assigned shifts, ensuring tasks are completed efficiently and correctly.
• Monitor beverage and food quality by adherence to Starbucks recipes and standards.
• Maintain inventory levels by restocking products and assisting with ordering as needed.
• Provide real-time coaching and feedback to baristas to support performance and growth.
• Foster a positive team culture built on respect, collaboration, and communication.
• Lead shift briefings to communicate daily goals and updates.
• Uphold safety and sanitation guidelines and report incidents.

Skills

Customer service

Leadership

Cash handling

Multi-tasking

Communication

Job description

Starbucks in the United Kingdom seeks a Shift Supervisor to support store operations and lead baristas during shifts. You will uphold Starbucks standards, ensure high-quality service, and foster a welcoming cafe atmosphere.

The role emphasizes team leadership, strong communication, and cash-handling accuracy in a fast-paced environment, with opportunities for growth and competitive pay. This position is on-site.