Café Shift Supervisor — Lead & Deliver Great Experiences

EG Group; Middlewich; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

EG Cares Benefits & Rewards Platform –

30% Starbucks discount on food, drinks

Quarterly Bonus Incentive

Free beverage on every shift

24/7 Virtual GP & Wellbeing Service

Employee Assistance Programme

Recognition rewards and work annivers

Career progression opportunities and学习

Compassionate leave when it matters

Life Assurance

Guaranteed contracted hours

Job summary

Starbucks Middlewich is seeking a Shift Supervisor to lead by example in a fast-paced store. You’ll prepare beverages, ensure standards, and support the Store Manager while taking ownership of shifts in their absence.

You’ll enjoy a £13.55 hourly rate, flexible shifts, and perks including employee discounts, bonuses, and progressive training through one of the world’s largest online libraries.

Qualifications

• Previous supervisory experience is preferred, but not essential.
• Experience in hospitality, retail, or a customer-focused environment.
• A passion for delivering excellent customer service and creating great experiences.
• Confidence to lead, motivate, and support a team in a fast-paced environment.
• A proactive attitude with the ability to make decisions and take ownership.
• Strong communication and organisational skills.
• A willingness to learn, develop, and take the next step in your career.
• Enthusiasm to make an impact and help drive team success.

Responsibilities

• Lead and inspire the team by supervising daily operations, delegating tasks, and motivating colleagues to deliver great results while supporting their training and development.
• Create exceptional customer experiences by building a welcoming atmosphere, delivering outstanding service, and helping customers discover products they’ll love.
• Support smooth store operations by assisting the Store Manager with stock control, ordering, banking, and administration while maintaining accurate records.
• Champion quality and safety by taking an active role in food preparation, ensuring high standards of food safety, health and safety, and cleanliness are maintained throughout the store.
• Keep the store looking its best by creating an inviting, vibrant, and well-presented environment where customers and colleagues enjoy spending time.
• Lead by example every day by setting high standards, supporting the team during busy periods, and stepping in to keep operations running smoothly when needed.
• Craft great products with confidence by preparing coffee, food, and beverages to brand standards, delivering quality and consistency with every order.

Job description

Starbucks Middlewich is seeking a Shift Supervisor to lead by example in a fast-paced store. You’ll prepare beverages, ensure standards, and support the Store Manager while taking ownership of shifts in their absence.

You’ll enjoy a £13.55 hourly rate, flexible shifts, and perks including employee discounts, bonuses, and progressive training through one of the world’s largest online libraries.