Cafe Manager

Green and Fortune; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading hospitality company in London is seeking a passionate Cafe Manager to oversee the operations of its retail areas. The ideal candidate will have previous experience in retail or cafe management, strong leadership skills, and a passion for high standards in customer service. Responsibilities include driving financial targets, developing retail teams, and ensuring compliance with health and safety protocols. Enjoy benefits such as company sick pay, discounts, and access to mental health support.

Benefits

Company Sick Pay

50% discount in restaurant

Holidays increase with service

Loyalty bonuses

Paid volunteer day

Retail and gym discounts

Cycle to Work Scheme

Learning and Development Portal

Qualifications

• Previous experience in retail/cafe management, preferably in hospitality.
• Ability to drive sales growth and improve profitability.
• Exceptional communication and interpersonal skills.

Responsibilities

• Overlook the operations of the Café and Tea and Coffee Points.
• Drive business financially to ensure targets are met.
• Create and implement revenue growth strategies.

Skills

Leadership

Sales Growth

Customer Service

Communication

Team Management

Job description

We're seeking a passionate and experienced Cafe Manager to oversee and manage the operations of our retail areas in Rose Court. If you enjoy taking initiative, driving excellence, and building a positive and efficient team culture, this role is for you. This is a Monday-to-Friday role, with earliest starts at 7am and latest finishes at 5pm.

Responsibilities

• Overlook the operations of the Café and TCP (Tea and Coffee Points), as well as being a key support for the hospitality business for internal events.
• Drive the business financially to ensure that targets are met.
• Create and implement revenue growth strategies and product development.
• Support and develop all retail teams.
• Maintaining awareness of market trends, understanding forthcoming customer initiatives, and monitoring what local competitors are doing.
• Overlook financial reporting against retail budgets, labour, and variables. Analyse sales figures and forecast future sales.
• Ensure health and safety protocols are followed, including food safety, accident reporting, and general maintenance.

Qualifications

• Previous experience in retail/cafe management, preferably in a hospitality setting.
• Strong leadership and team management skills.
• Ability to drive sales growth and improve profitability.
• A passion for delivering high standards of hospitality and customer service.
• Ability to work in a fast-paced and dynamic environment.
• Exceptional communication and interpersonal skills.
• Enthusiasm for learning and adapting to new tasks.

At Green & Fortune, hospitality is at the heart of what we do. Since 2008, we've grown into an award-winning independent company, delivering high-quality food, personal service, and memorable experiences across retail and events.

We operate five iconic London venues: Kings Place in Kings Cross, Sea Containers, Rose Court, One Southwark Bridge, and Central Hall in Westminster. We care deeply about our people and our guests, and we look for individuals who share our passion for making customers happy. We embed sustainability and responsibility into everything we do, from reducing our environmental impact to supporting our people and local communities. Caring for our people, our communities, and the planet is part of everyday life at Green & Fortune, and every team member plays a role in this.

Benefits

• Company Sick Pay
• 50% discount in our restaurant and 25% off at our cafes
• Holidays increase with length of service
• Loyalty bonuses in line with the length of service.
• One paid day off each year to get involved in any community or charity volunteering activity of your choice, as we believe in the power of giving back
• Retail, Grocery and Gym Discounts
• Cycle to Work Scheme
• Refer your friend scheme
• Learning and Development Portal and further education with apprenticeship programs
• G&F Support Scheme
• WeCare: 24/7 online GP, mental health support, Financial and legal wellbeing, get fit programmes, and many more for you and your family members
• Hospitality Action - Access to a confidential Employee Assistance Programme (EAP)