Cabinet Office UKSV - Case Assistant York

Cabinet Office; York and North Yorkshire; Hybrid; GBP 18,000 - 20,000; Full time

Job summary

After an initial training period, you\'ll work hybrid: three days in the office and two days from home, with full training supported. This position offers an entry path into security vetting, with a focus on accuracy, customer service, and compliance.

Qualifications

• Excellent attention to detail with a quality-first mindset.
• Clear verbal and written communication in a professional manner.
• Ability to handle sensitive information securely and confidentially.
• Experience with IT systems and MS Office is advantageous.
• Strong customer service orientation and collaboration within a team.

Responsibilities

• Carry out full reviews of vetting applications including identity verification.
• Respond to enquiries and obtain additional information via email and telephone.
• Handle sensitive customer information securely at all times.
• Deliver high-quality, customer-focused service while learning end-to-end vetting.
• Support colleagues and applications through appropriate actions.
• Move between administrative duties to meet business needs.
• Make impartial decisions in line with process requirements.
• Work at pace to meet targets without compromising quality.

Skills

Attention to detail

Communication skills

Teamwork

Discretion

Customer service mindset

Tools

Microsoft Office

Bespoke IT systems

Job description

Case Assistant (Security Vetting)

Location: York - Imphal Barracks, Fulford Road, York YO10 4HD

• Pay: £12.86 per hour (increasing to £14.74 after week 12)
• Hybrid working (after training): 3 days in the office / 2 days from home
• Training: Full training provided (initial programme may last up to 10 weeks). During training, attendance is office-based 5 days per week
• Security clearance: SC clearance required (Costs covered by the hiring process)

If you're detail-driven, comfortable handling sensitive information, and want to support a process that matters, Our Client is hiring Case Assistants to help deliver the efficient administration and processing of security clearance applications. This is a friendly, structured role with training provided-ideal if you're looking for a clear path into a responsible, customer-focused operation.

What you'll be doing:

• Working as part of a team to carry out full reviews of vetting applications, including identity verification and information checks
• Responding to enquiries and obtaining additional information from vetting subjects, sponsors, and other stakeholders via email and telephone
• Handling sensitive customer information securely and confidentially at all times
• Delivering a high-quality, customer-focused service while learning and applying the end-to-end vetting process
• Supporting colleagues and applications through appropriate actions and interventions
• Moving between different administrative duties as required to meet business needs
• Making impartial, well-reasoned decisions in line with process requirements
• Working at pace to meet targets without compromising quality

What you'll bring:

• Excellent attention to detail and a strong quality-first mindset
• Confidence working independently and collaboratively within a team
• Strong IT skills, including Microsoft Office (Word and Outlook)
• Clear verbal and written communication skills, with an organised, professional approach
• Ability to handle sensitive information securely and consistently
• Experience using bespoke IT systems is advantageous
• Strong customer service orientation and the ability to maintain consistency under pressure

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.