Admin Officer

Brook Street; Cambridgeshire and Peterborough; Hybrid; GBP 18,000 - 26,000; Full time

Job summary

Brook Street in Peterborough is seeking an Admin Officer to examine online passport applications, determine nationality and identity, and resolve queries. The role is fully office-based initially with training, then hybrid working after training. You will use IT systems and MS Office, and must meet security and policy requirements.

Starting ASAP, 12-month assignment with potential extension. 37 hours per week, Mon-Fri, 9:00 to 17:00, PAY £16.01 per hour.

Qualifications

• Five GCSEs at Grade C or above or equivalent (including English Language or equivalent) and NVQ Business Administration Level 2 or suitable clerical experience.
• Experience using IT systems confidently and good document-handling and accuracy.
• Clear communication skills, both oral and written.
• Ability to learn and follow guidance, including security and best-practice expectations.
• Security-conscious mindset when reviewing evidence and identifying potential fraud.

Responsibilities

• Examine online passport applications to determine nationality and identity, following policy, procedures, and legislation.
• Resolve queries and provide effective, timely customer care to internal and external customers.
• Interact with customers when required, meeting the standards in guidance and instruction.
• Review online documentation and evidence to spot potentially fraudulent applications, per fraud awareness training.
• Develop and maintain knowledge of relevant legislation, policy, procedure, and security guidelines.
• Use IT systems and Microsoft Office tools to support day-to-day processing and documentation.

Skills

Administrative capability

Microsoft Office proficiency

Clear communication

Security-conscious mindset

Education

GCSEs C or above

NVQ Business Administration Level 2

Tools

IT systems experience

Job description

Admin Officer
Location: Quay House, Peterborough, PE2 8YY
Working Days / Hours: 37 hours Monday - Friday
(Fully office-based initially, with hybrid working available once fully trained)
Working Pattern: 9:00am - 5:00pm
Pay Rate: £16.01 per hour

If you're organised, confident with IT, and motivated by delivering accurate customer support, this is a great opportunity to join our Client in a fully office-based role in Peterborough. You'll be trained to examine online passport applications, resolve queries, and help ensure each application meets the required standards.

What you'll be doing:

• Examine online passport applications to determine nationality and identity, following policy, procedures, and legislation
• Resolve queries as they arise and provide effective, timely customer care to internal and external customers
• Interact with customers when required, meeting the appropriate standards set out in guidance and instruction
• Review online documentation and evidence to spot potentially fraudulent applications, in line with fraud awareness training and the counter-fraud approach
• Develop and maintain knowledge of relevant legislation, policy, procedure, and security guidelines to complete work accurately
• Use IT systems and Microsoft Office tools to support day-to-day processing and documentation

What you'll bring:

• Five GCSEs at Grade C or above or equivalent (including English Language or equivalent) NVQ Business Administration Level 2 (or suitable clerical experience) Experience using IT systems confidently
• Strong administrative capability and a good working knowledge of Microsoft Office (including good document-handling and accuracy)
• Clear communication skills, both oral and written
• The ability to learn and follow guidance carefully, including working within security and best-practice expectations
• A careful, security-conscious mindset when reviewing evidence and identifying potential fraud

Additional information:

• Training: 6 weeks roughly on site (including 5 days of classroom training-dates TBC). Availability during training is required
• After training: Flexi working may be available, as long as core hours are logged (main hours: 10:00am-3:00pm)
• Assignment length: 12 months after the agreed start date, with extension potential
• Start date: ASAP

If you're successful in your application a Counter Terrorism Check will be required as part of the on-boarding checks with Brook Street.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.