Security Vetting Case Assistant - Hybrid with Training

Brook Street; York and North Yorkshire; Hybrid; GBP 18,000 - 20,000; Full time

Job summary

After an initial training period, you\'ll work hybrid: three days in the office and two days from home, with full training supported. This position offers an entry path into security vetting, with a focus on accuracy, customer service, and compliance.

Qualifications

• Excellent attention to detail with a quality-first mindset.
• Clear verbal and written communication in a professional manner.
• Ability to handle sensitive information securely and confidentially.
• Experience with IT systems and MS Office is advantageous.
• Strong customer service orientation and collaboration within a team.

Responsibilities

• Carry out full reviews of vetting applications including identity verification.
• Respond to enquiries and obtain additional information via email and telephone.
• Handle sensitive customer information securely at all times.
• Deliver high-quality, customer-focused service while learning end-to-end vetting.
• Support colleagues and applications through appropriate actions.
• Move between administrative duties to meet business needs.
• Make impartial decisions in line with process requirements.
• Work at pace to meet targets without compromising quality.

Skills

Attention to detail

Communication skills

Teamwork

Discretion

Customer service mindset

Tools

Microsoft Office

Bespoke IT systems

Job description

After an initial training period, you\'ll work hybrid: three days in the office and two days from home, with full training supported. This position offers an entry path into security vetting, with a focus on accuracy, customer service, and compliance.