Administration Officer

Brook Street; Nottingham; Hybrid; GBP 18,000 - 19,000; Full time

Job summary

Brook Street is seeking an Administration Officer in Nottingham at Loxley House to support a Government client by processing electronic correspondence and registering claims. The role is 37 hours per week (Mon-Fri, 9am-5pm), with hybrid working after initial office-based onboarding. Assignment runs until 31/03/2027 with potential extension.

You will handle data entry, filing, Outlook inbox management, and case documentation, ensuring accurate records and timely updates across systems.

Qualifications

• Strong communication and questions when needed.
• Accurate data entry and IT literacy.
• Detail-focused, process-led work with routine steps.
• Ability to manage own caseload effectively.
• Commitment to accuracy and compliance with standards.
• Professional, collaborative attitude with colleagues.

Responsibilities

• Support a backlog of incoming electronic correspondence and register claims.
• Add claims to a database and perform basic electronic filing.
• Monitor inboxes (Outlook) and respond as required.
• Download bankruptcy applications and orders from the electronic file.
• Check orders for accuracy and amend as needed.
• Issue initial notices and assist with case-related packs.
• Conduct initial desk-based searches using online sources.
• Handle general enquiries by phone, email, or letter.
• Update case details promptly on relevant systems.
• Upload correspondence and maintain case notes.
• Forward cases to the appropriate office and ensure timely filing.
• Support wider admin tasks as needed.

Skills

Clear communication

Data entry

Attention to detail

Caseload management

Professional conduct

IT skills

Tools

Outlook

Job description

Administration Officer

Location: Nottingham - Loxley House, Station Street, Nottingham NG2 3NG

Hours: 37 per week (Mon-Fri, 9am-5pm)

Hybrid working: initially full office attendance for the first few weeks, then hybrid (60% office based)

Pay: £12.86 per hour for the first 12 weeks, then £13.86 afterwards

Assignment length: until 31/03/27 (extension possible but not guaranteed)

If you're organised, confident with electronic information and enjoy structured work with a clear purpose, we'd love to hear from you. Our Client is hiring for a reputed client in the Government to support a backlog of incoming electronic correspondence and help keep important case work moving.

What you'll be doing:

• Supporting with a backlog of incoming electronic correspondence and registering claims on the system
• Adding claims to a database and carrying out basic electronic filing
• Monitoring and actioning correspondence from an inbox (Outlook)
• Downloading bankruptcy applications and orders from the electronic bankruptcy file
• Checking orders for accuracy and actioning amendments where required
• Issuing initial notices and supporting the preparation of case-related packs
• Conducting initial desk-based searches using available online sources
• Handling general enquiries and call back referrals by phone, email, or letter
• Following instructions and updating case details promptly on relevant systems
• Uploading correspondence and ensuring case notes are kept up to date
• Forwarding cases and correspondence to the appropriate office, and completing timely filing
• Supporting wider administrative tasks as needed (varies by assignment)

What you'll bring:

• Strong communication skills-comfortable asking questions when needed
• Confident IT skills, including data entry and accurate inputting of information
• A calm approach to detail-heavy, process-led work (it can be repetitive at times)
• Ability to manage your own caseload effectively
• A commitment to getting things right by checking work against current requirements and process standards
• Professional, supportive attitude when working alongside colleagues and managers

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.