Cabinet Office UKSV - Case Assistant Glasgow

Cabinet Office; Glasgow; Hybrid; GBP 18,000 - 20,000; Full time

Benefits offered by this job

Armed Forces Covenant support

Guaranteed interview with PSR Sourcer

Job summary

Brook Street in Glasgow is hiring Case Assistants to support security vetting applications. The role includes identity verification, information checks, and handling sensitive data with care. A full training programme is provided, and you will work a hybrid pattern after the initial training period.

Salary starts at £12.86 per hour, rising to £14.74 after week 12, with 3 days in the office and 2 days from home. SC clearance is required and costs are covered during the process.

Qualifications

• Excellent attention to detail and a quality-first mindset.
• Strong IT skills including Microsoft Office.
• Clear verbal and written communication, professional approach.

Responsibilities

• Carry out full reviews of vetting applications, including identity verification and information checks.
• Respond to enquiries and obtain additional information from vetting subjects, sponsors, and stakeholders via email and telephone.
• Handle sensitive customer information securely and confidentially at all times.
• Deliver a high-quality, customer-focused service while learning and applying the end-to-end vetting process.
• Support colleagues and applications through appropriate actions and interventions.
• Move between administrative duties as required to meet business needs.
• Make impartial, well-reasoned decisions in line with process requirements.
• Work at pace to meet targets without compromising quality.

Skills

Attention to detail

IT skills

Microsoft Office

Communication (verbal & written)

Customer service

Team player

Tools

Bespoke IT systems

Job description

Case Assistant (Security Vetting)

• Location: Glasgow - Atlantic Square, 21 York Street, Glasgow, G2 8HS
• Pay: £12.86 per hour (increasing to £14.74 after week 12)
• Hybrid working (after training): 3 days in the office / 2 days from home
• Training: Full training provided (initial programme may last up to 10 weeks). During training, attendance is office-based 5 days per week
• Security clearance: SC clearance required (Costs covered by the hiring process)

If you're detail-driven, comfortable handling sensitive information, and want to support a process that matters, Our Client is hiring Case Assistants to help deliver the efficient administration and processing of security clearance applications. This is a friendly, structured role with training provided-ideal if you're looking for a clear path into a responsible, customer-focused operation.

What you'll be doing:

• Working as part of a team to carry out full reviews of vetting applications, including identity verification and information checks
• Responding to enquiries and obtaining additional information from vetting subjects, sponsors, and other stakeholders via email and telephone
• Handling sensitive customer information securely and confidentially at all times
• Delivering a high-quality, customer-focused service while learning and applying the end-to-end vetting process
• Supporting colleagues and applications through appropriate actions and interventions
• Moving between different administrative duties as required to meet business needs
• Making impartial, well-reasoned decisions in line with process requirements
• Working at pace to meet targets without compromising quality

What you'll bring:

• Excellent attention to detail and a strong quality-first mindset
• Confidence working independently and collaboratively within a team
• Strong IT skills, including Microsoft Office (Word and Outlook)
• Clear verbal and written communication skills, with an organised, professional approach
• Ability to handle sensitive information securely and consistently
• Experience using bespoke IT systems is advantageous
• Strong customer service orientation and the ability to maintain consistency under pressure

Ready to use your admin skills and attention to detail to make a real difference?

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.