Executive officer-Caseworker

Brook Street; Liverpool; Hybride; GBP 20 000 - 29 000; Plein temps

Résumé du poste

Brook Street, in partnership with the Home Office, invites applications for an Executive Officer in Liverpool. This full-time role involves working within the Flexible Deployment Team to support operational casework, telephony, and administrative tasks.

Hybrid working requires 60% office attendance, with some roles demanding up to 100% on-site presence. You will join a fast-paced, target-driven environment that values collaboration, secure handling of sensitive information, and flexibility

Qualifications

• Excellent written and verbal communication skills.
• Strong stakeholder management across multiple teams.
• Ability to adapt to fast-paced deployments.

Responsabilités

• Casework considerations and applicant interviewing.
• Telephony work and handling customer correspondence.
• Use of multiple IT systems across deployments.

Connaissances

Stakeholder management

Communication skills

Organisational skills

Description du poste

Home Office - Executive Officer

Job Description

Executive Officer

Location: Liverpool

Full time - Different roles will require varying levels of office attendance in line with the Home Office Hybrid Working policy. The workers will be expected to spend a minimum of 60% of their working time at their designated office. While some roles with this arrangement may be available, this is not guaranteed and they must be prepared to attend the office, 100% of the time from the outset if their role requires this.

Hourly rate: £17.82

Working Days/Hours: Monday to Friday, 37hr pr/w. 9am - 5pm

Brook Street in partnership with the Home Office has a fantastic opportunity to join their team as an Executive Officer.

The Flexible Deployment Team (FDT) is a multi-functional unit within the Home Office providing targeted support to operational case working areas experiencing workload surges, operational pressures, or ministerial priorities.

Deployments

• Staff in FDT undertake a wide range of roles, including:
• Casework consideration
• Applicant interviewing
• Telephony work
• Administrative tasks
• Responding to customer complaints or correspondence
• Additional roles may be required as new deployments are agreed
• All staff must be able to use and be trained on multiple IT systems
• Caseworkers move between work streams up to 4-5 times per year, each requiring intensive training and mentoring
• Office attendance requirements range from 60% to 100%, depending on deployment needs

The candidate we're looking for:

• Thrives in fast-paced, dynamic environments, and embraces diverse work streams aligned with changing deployment priorities.
• Demonstrates exceptional stakeholder management skills, fostering collaboration across various operational colleagues.
• Effectively manages case working duties within the assigned business area, including high-profile cases and broader issues.
• Possesses excellent written and verbal communication skills to engage and communicate effectively with colleagues and stakeholders.
• Comfortable driving team performance, productivity, and target attainment.
• Performance is a key focus across all deployments, which are target-driven with equal emphasis on quality
• Caseworkers must be comfortable working in a dynamic office environment and handling short notice changes in work streams and priorities
• Strong organisational and communication skills are essential, along with the ability to learn quickly in a rapidly changing environment
• All staff must be adaptable, flexible and able to work under pressure to tight timescales

Training:

• No annual leave during training period.
• 4 weeks training will be provided.
• FDT does not own the work streams it supports and follows host department's training and mentoring schedules

Clearance level (to be applied for by Brook Street upon a successful application): DBS + SC

Role specific requirements:

You must hold a valid passport and must have lived in the UK for longer than 5 years. Please note that period of 6 months or longer spent outside of the UK in the last 3 years will unfortunately not be accepted. This role requires security clearance that will be processed for you, if successful.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.