Executive officer-Caseworker

Brook Street; West Kirby; In loco; GBP 20.000 - 29.000; Tempo pieno

Descrizione del lavoro

Brook Street in partnership with the Home Office invites applications for an Executive Officer within the Flexible Deployment Team. The role supports deployment priorities through casework, interviews, telephony, and stakeholder communications in a fast-paced office environment.

You must be able to attend the office as required, with 60% to 100% attendance depending on deployments. Training, DBS + SC clearance, and eligibility to work in the UK are part of the process.

Competenze

• Requires strong stakeholder management and communication skills.
• Ability to work in fast-paced, dynamic environments.
• Excellent written and verbal communication abilities.
• Demonstrates organisational skills and adaptability under pressure.

Mansioni

• Support deployments within the Flexible Deployment Team.
• Handle casework and related stakeholder communications.
• Conduct interviews and telephony tasks as required.
• Respond to customer queries and correspondence promptly.
• Learn multiple IT systems and adapt to changing streams.

Conoscenze

Stakeholder management

Written communication

Verbal communication

Organisational skills

Flexibility

Resilience

Strumenti

IT systems

Descrizione del lavoro

Full time - Different roles will require varying levels of office attendance in line with the Home Office Hybrid Working policy. The workers will be expected to spend a minimum of 60% of their working time at their designated office.

While some roles with this arrangement may be available, this is not guaranteed and they must be prepared to attend the office, 100% of the time from the outset if their role requires this.

Hourly rate: £17.82

Working Days/Hours: Monday to Friday, 37hr pr/w. 9am - 5pm

Brook Street in partnership with the Home Office has a fantastic opportunity to join their team as an Executive Officer.

The Flexible Deployment Team (FDT) is a multi-functional unit within the Home Office providing targeted support to operational case working areas experiencing workload surges, operational pressures, or ministerial priorities.

Deployments

Staff in FDT undertake a wide range of roles, including:

• Casework consideration
• Applicant interviewing
• Telephony work
• Responding to customer complaints or correspondence
• Additional roles may be required as new deployments are agreed
• All staff must be able to use and be trained on multiple IT systems
• Caseworkers move between work streams up to 4-5 times per year, each requiring intensive training and mentoring
• Office attendance requirements range from 60% to 100%, depending on deployment needs

The candidate we're looking for:

Thrives in fast-paced, dynamic environments, and embraces diverse work streams aligned with changing deployment priorities.

Demonstrates exceptional stakeholder management skills, fostering collaboration across various operational colleagues.

Effectively manages case working duties within the assigned business area, including high-profile cases and broader issues.

Possesses excellent written and verbal communication skills to engage and communicate effectively with colleagues and stakeholders.

Comfortable driving team performance, productivity, and target attainment.

Performance is a key focus across all deployments, which are target-driven with equal emphasis on quality

Caseworkers must be comfortable working in a dynamic office environment and handling short notice changes in work streams and priorities

Strong organisational and communication skills are essential, along with the ability to learn quickly in a rapidly changing environment

All staff must be adaptable, flexible and able to work under pressure to tight timescales

Training:

No annual leave during training period.

4 weeks training will be provided.

FDT does not own the work streams it supports and follows host department's training and mentoring schedules

Clearance level (to be applied for by Brook Street upon a successful application):

DBS + SC

Role specific requirements:

You must hold a valid passport and must have lived in the UK for longer than 5 years. Please note that period of 6 months or longer spent outside of the UK in the last 3 years will unfortunately not be accepted. This role requires security clearance that will be processed for you, if successful.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interestand state the role that you are interested in.We arecommitted to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.