Receptionist

Ministry of Justice; Bridlington; On-site; GBP 15,000 - 21,000; Full time

Job summary

Brook Street is seeking a professional Receptionist to be the friendly first point of contact for visitors and callers in a busy front-of-house environment in Bridlington, Yorkshire. This office-based role is 37 hours per week with core hours including evenings and/or weekends based on business needs.

Pay rate is £12.71 per hour. You will handle greetings, enquiries, visitor passes, log arrivals, and support admin tasks while maintaining discretion and professionalism.

Qualifications

• Excellent verbal and written communication skills.
• Strong ICT capability with proven proficiency across Microsoft Office applications.
• Professional, empathetic approach to remain composed in challenging situations.
• Confidential handling of sensitive information and adherence to policies.
• Commitment to diversity and anti-discriminatory practice.

Responsibilities

• Act as first point of contact for visitors face-to-face and by telephone/email.
• Log arrivals/departures and notify appropriate staff.
• Diffuse tense situations using tact and situational awareness.
• Identify safeguarding/risk concerns and take remedial actions.
• Manage reception-related logistics: mail, stationery, PPE, room bookings, deliveries.
• Support petty cash and travel arrangements.
• Contribute to health & safety and security, including key-holder duties and CCTV monitoring.
• Log faults/incidents and escalate maintenance issues.
• Provide confidential admin support to operational teams as needed.
• Cover teams during absence and participate in training.

Skills

Verbal communication

Written communication

ICT proficiency

Discretion and professionalism

Handling sensitive information

Diversity and equality values

Tools

Microsoft Office

Job description

Receptionist

Location: Yorkshire - Bridlington (East Riding of Yorkshire) (YO16 4NG)

Office-based role: 37 hours per week (core hours include regular unsocial hours, such as evenings and/or weekends, based on business need)
Pay rate: £12.71 per hour

external vetting will be completed by the client (and you'll be subject to security and identity checks) If you're the kind of person who brings calm, clarity and professionalism to a busy front-of-house environment, we'd love to hear from you. Our Client is hiring for a reputed organisation where you'll be the first point of contact for visitors and telephone callers, while delivering essential reception and administrative support that helps services run smoothly.

What you'll be doing:

• Acting as the first point of contact-greeting visitors professionally (face-to-face), answering enquiries by telephone and email, and issuing visitor passes/security fobs as required
• Logging arrivals/departures and ensuring the correct member of staff is notified
• Using tact and situational awareness to help diffuse potentially tense situations, recognising where extra support is needed
• Identifying safeguarding/risk concerns through observation and taking appropriate remedial actions
• Handling reception-related logistics for the building, including mail, stationery and PPE orders, meeting room set-up, deliveries and bookings (hot desk/car parking/rooms)
• Supporting day-to-day petty cash and travel warrant/bus fare arrangements
• Contributing to health & safety and security, including key-holder duties, operating physical security arrangements, supporting alarm testing, monitoring CCTV, and assisting evacuation measures where necessary
• Logging building faults/incidents and escalating maintenance/repair issues appropriately
• Providing confidential administrative support to operational teams when required, including filing, updating records, producing documentation, and scanning/archiving sensitive information
• Supporting teams/functions and covering during absence (training will be provided)

What you'll bring:

• Excellent verbal and written communication skills, with confidence handling a variety of enquiries
• Strong ICT capability with proven proficiency across Microsoft Office applications
• A professional, empathetic approach-able to remain composed and supportive, including during challenging situations
• Confidence working with sensitive/confidential information and following policies and procedures
• Commitment to diversity and anti-discriminatory practice, aligning with equality and values diversity

We welcome applications from candidates who can bring professionalism, discretion and reassurance to every interaction.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.