Business Support Officer (Permanent)

We Manage Jobs(WMJobs); Hereford; On-site; GBP 25,000 - 28,000; Full time

Job summary

Join a leading council as a Business Support Officer, providing exceptional customer service and administrative support. Enjoy a competitive salary, generous holiday entitlement, and opportunities for career progression in a supportive environment. Ideal for organized individuals who thrive in fast-paced settings.

Benefits

Generous holiday entitlement

Contributory pension scheme

Flexible working options

Employee Assistance Programme

Payment of professional membership fees

Qualifications

• Excellent communication skills focused on high-quality customer service.
• Strong organizational skills to handle enquiries promptly.

Responsibilities

• Provide administrative support across the Community Wellbeing Directorate.
• Process calls, distribute confidential documents, and monitor mailboxes.

Skills

Communication

Organization

IT Proficiency

Attention to Detail

Job description

About The Role
Job Title: Business Support Officer
Contract: Permanent
Location: Plough Lane, Hereford
Hours: Full time – 37 hours
Salary: HC05 (£25,183 - £27,269)
Closing date: Thursday 22nd May 2025
Interview: TBC

The role

This is a fantastic opportunity for a customer-focused and highly organized individual to join the Community Wellbeing Business Support team at Herefordshire Council on a permanent contract. As a Business Support Officer, you will provide excellent customer service to staff and members of the public. Your duties will include administrative support across the Community Wellbeing Directorate, such as processing calls, distributing confidential documents, monitoring mailboxes, taking minutes, and ensuring smooth service delivery by responding to enquiries efficiently.

About You

• Excellent communication skills with a focus on high-quality customer service
• Strong organizational skills to handle enquiries promptly
• Ability to work under pressure in a fast-paced environment
• Capability to multitask while maintaining high work standards
• Proficiency in IT and ability to operate different systems
• Accurate record-keeping using Excel spreadsheets with attention to detail

To arrange an informal discussion about the role with Jessica Bromley – Directorate Support and Improvement Officer, please contact [e-mail].

We Offer

• A competitive salary, generous holiday entitlement, and access to our contributory pension and staff benefits scheme, including:
• Starting Salary: £25,183
• Relocation Payment: Up to £5,000 available
• Pension Scheme: Enrolment in the Local Government Pension Scheme (LGPS)
• Career Progression: Clear pathways for advancement
• Annual Leave: 31 days’ annual leave (pro-rata) plus bank holidays, with an option to purchase an additional 10 days per year with line manager approval
• Flexible Working: Flexi-time, job-share, part-time hours, and some home working options
• Employee Assistance Programme: 24/7 support and counselling
• Payment of professional membership fees
• Perks: Access to retail, leisure, holiday, and health benefits, including savings, cashback, and discounts

Why Choose Us?

Herefordshire offers beautiful countryside, vibrant cultural assets like the Mappa Mundi, theatres, and a thriving food sector. Our strong, diverse communities are supported by the Talk Community approach, fostering self-help and community involvement. Our transformation programme aims to build on this, creating an inclusive, all-age supportive environment. Discover more at www.spiritofherefordshire.com.

We are committed to diversity and inclusion. If you are enthusiastic and want to make a difference, we encourage you to apply or contact us. Reasonable adjustments are available during the recruitment process.

How to Apply

Upload an up-to-date CV and a supporting statement demonstrating your experience, skills, and abilities. Successful candidates will be contacted via email to arrange interviews. Please monitor your email for updates. We look forward to your application!

We support safeguarding and promote the welfare of children & young people and vulnerable adults. The role is subject to enhanced DBS checks and other pre-employment checks.

Stronger Together, Building brighter futures