Housing Support Officer

Search Consultancy Limited; Manchester; Remote; GBP 24,000 - 26,000; Full time

Job summary

A leading company is seeking a compassionate and proactive Housing Support Officer to assess individuals facing homelessness and support them towards independent living. This role offers flexibility with remote work options while covering Wigan, Skelmersdale, and Ormskirk. The ideal candidate will possess strong communication skills and a Level 2 Social Care Qualification, with responsibilities including developing support plans and liaising with external agencies.

Benefits

25 days holidays + bank holidays

Discretionary bonus

Qualifications

• Experience in supported housing, social care, or a similar environment.
• Strong understanding of safeguarding and housing legislation.

Responsibilities

• Provide tenancy-related support and guidance to residents.
• Develop and implement individual support plans tailored to each tenant's needs.
• Monitor and report on resident welfare and tenancy compliance.

Skills

Communication

Interpersonal Skills

IT Proficiency

Education

Level 2 Social Care Qualification

Job description

Housing Support Officer

• Location - Remote / Field based - Covering Wigan, Skelmersdale & Ormskirk
• Hours - Monday to Friday - 35 hours per week (Flexible)
• Salary - 24,500 - 25,500 + discretionary bonus
• Contract - Permanent, Full time
• Holidays - 25 days + bank holidays

About the Role:

We are looking for a compassionate, proactive, and well organised Housing Support Officer. Reporting to the Supported Housing Operations Manager, your key role will be to assess individuals facing homelessness, on their key needs and priorities to move on to independent living.

The role will have the option to work remotely from home or on-site in Wigan whilst also being able to cover and support residents across Wigan, Skelmersdale & Ormskirk so it is essential to have a driving license and access to your own vehicle (expenses paid).

The salary for the role is 24,500 - 25,000 plus a discretional bones (working a 35 hour week).

Key duties and responsibilities:

• Provide tenancy-related support and guidance to residents.
• Develop and implement individual support plans tailored to each tenant's needs.
• Monitor and report on resident welfare, safeguarding concerns, and tenancy compliance.
• Liaise with external agencies including social services, healthcare providers, and housing partners.
• Support residents in accessing education, employment, and community activities.
• Assist with the management of voids and allocations processes.
• Maintain accurate records and complete reports in line with policies and procedures.

Requirements:

• Full driving license
• Level 2 Social Care Qualification (or equivalent)
• Experience in supported housing, social care, or a similar environment.
• Strong understanding of safeguarding, housing legislation, and support planning.
• Excellent communication and interpersonal skills.
• Ability to work independently and manage a caseload effectively.
• IT proficiency and ability to maintain accurate records.

If this is a role that you would be interested in please apply immediately.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.