Supporter and Engagement Officer

Harris Hill Charity Recruitment Specialists; Guildford; Remote; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Supporter Engagement Officer to enhance relationships with charity supporters across Dorset. In this pivotal role, you will ensure exceptional service to donors and volunteers, driving meaningful engagement and fostering a strong community spirit. Your responsibilities will include promoting the charity, managing fundraising initiatives, and collaborating with local groups. If you're passionate about making a difference and have a knack for communication and organization, this is an exciting opportunity to contribute to a noble cause while developing your career in the charity sector.

Qualifications

• Experience in customer service, supporter care, or fundraising.
• Strong interpersonal and communication skills, both written and verbal.

Responsibilities

• Act as the primary point of contact for charity within the Dorset community.
• Lead and manage a team of volunteers across Dorset, recruiting and training.

Skills

Interpersonal Skills

Communication Skills

Customer Service

Organizational Skills

Attention to Detail

Microsoft Office Proficiency

CRM/Database Systems

Fundraising Knowledge

Tools

Email Marketing Tools

Job description

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Harris Hill Charity Recruitment Specialists provided pay range

This range is provided by Harris Hill Charity Recruitment Specialists. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from Harris Hill Charity Recruitment Specialists

Principal Consultant at Harris Hill Charity Recruitment

Harris Hill are delighted to be working with a national charity to recruit a Supporter Engagement Officer in order to play a crucial role in fostering lasting relationships with the charity supporters across Dorset.

You will provide exceptional service to donors, volunteers, and community fundraisers, ensuring that their engagement with the charity is meaningful and rewarding. You will be at the heart of the charity fundraising efforts.

As a Supporter Engagement Officer you will:

• Act as the primary point of contact for charity within the Dorset community, promoting the charity and maximising income opportunities.
• Provide top-quality stewardship for supporters, ensuring they feel appreciated and valued.
• Identify and pursue new opportunities for income growth in line with the charity’s strategy.
• Manage and coordinate collection boxes across Dorset, working closely with fundraising officers and finance teams.
• Collaborate with local community groups to support and promote fundraising activities.
• Develop and deliver engagement activities, including newsletters, events, and personal acknowledgements, to thank, update, and inspire supporters.
• Lead and manage a team of volunteers across Dorset, recruiting, training, and providing ongoing support.
• Work alongside volunteers to engage with and expand local fundraising initiatives.
• Deliver compelling talks about the charity to different audiences, adapting your approach to ensure maximum engagement.

To be successful, you must have experience:

• Strong interpersonal and communication skills, both written and verbal.
• Experience in customer service, supporter care, or fundraising.
• Excellent organisational and time-management abilities.
• Attention to detail and the ability to handle sensitive information with confidentiality.
• Proficiency in Microsoft Office and CRM/database systems.
• Previous experience in the charity sector.
• Knowledge of fundraising principles and best practices.
• Experience using supporter engagement platforms or email marketing tools.

Contract type: Full-time, permanent

Location- Candidate must be based in Dorset, remote

Interview: TBC

Recruitment process: Cv and Supporting Statement to [e-mail]

If this sounds like you, then please do get in touch ASAP!

Unfortunately, due to resource capacity, we will only contact candidates that are shortlisted for interview. Therefore if you do not hear from us within 2 weeks of the closing date please note your application has been unsuccessful.

As leading charity recruitment specialists and a certified B Corp, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other and Customer Service

• Industries

  Non-profit Organizations and Fundraising

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