Youth Support Officer

TN United Kingdom; Port Talbot; On-site; GBP 24,000 - 29,000; Full time

Job summary

A leading charity in the Neath Port Talbot area is seeking a Youth Support Officer to assist young people facing housing issues. The role involves providing advice, guidance, and advocacy for vulnerable individuals. You will work collaboratively with various services and maintain accurate records. This full-time position offers a competitive salary and various benefits, including a pension scheme and generous holiday allowances. If you have experience in support work and are passionate about helping young people, this could be the perfect opportunity for you.

Benefits

27 days holiday + 8 bank holidays

Company pension scheme

Employee assistance programme

Health and wellbeing days

Qualifications

• Experience supporting young people aged 16 to 25.
• Driver with a vehicle and DBS check required.

Responsibilities

• Support young people with housing issues and provide guidance.
• Complete needs assessments and risk assessments.
• Work with various services to ensure safety.

Skills

Support for vulnerable people

Knowledge of UK benefits system

Understanding of housing support

Knowledge of ACEs and trauma informed practice

Flexibility and adaptability

Education

Background in support work, housing, education or social care

Job description

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Do you have experience supporting young people with housing issues and other complex social needs?

Would you like to work for an incredible charity that puts the wellbeing of young people at the heart of everything they do?

We are working on a Youth Support Office role, based in the Neath Port Talbot area.

What will you get?

• A fulltime permanent position
• 9am to 5pm Monday to Friday
• Salary of £24,400 per year
• On-call payments for each day you are on call (£15 to £20 per day)
• On-call will be around 1 in 5 to start, but as the team grows this will change to 1 in 7.
• Overtime payments (time and a half) if you are called out for 2 hours or more.
• With these extra payments, you will average an extra £1,200 - taking the salary to approx. £25,600 per annum.
• 27 days holiday + 8 bank holidays.
• Rising to 30 days + 8 bank holidays after 5 years.
• Company pension scheme, employee assistance programme, health and wellbeing days.

What will you do?

• You will support young people who are experiencing housing issues.
• Provide them with advice and guidance: employability, education, tenancy, social inclusion etc.
• Be an advocate for the people you support.
• Assist with the completion of benefit and housing related applications.
• Work with other services: substance misuse, youth offending, social services, local authorities etc.
• Remain professional when interacting with the young people, staff and outside agencies.
• Keep accurate and timely records.
• Complete needs assessments, support plans and risk assessments.
• Work outside of hours (on rare occasions) to ensure the young people are safe and secure.
• Report and record safeguarding issues, inline with charity procedures.

What do we need?

• We need someone with experience supporting vulnerable people.
• A good knowledge of the UK benefits system.
• Someone who understands housing and tenancy support.
• Knowledge of ACEs and trauma informed practice.
• Ideally, you will have worked with those aged 16 to 25.
• A background in support work, housing, education or social care would be a distinct advantage.
• Someone who is flexible and adaptable.
• ESSENTIAL: You must be a driver with a vehicle.
• ESSENTIAL: A DBS on the update service or able to complete a new enhanced check.
• ESSENTIAL: Must be able to commit to the on-call rota.

If this sounds like the role for you, please get in touch with Keeran @ Moxie People for a confidential discussion.