Business Support Officer

Healthwatch Wakefield; United Kingdom; On-site; GBP 25,000; Part time

Job summary

A local health support organization is looking for a Business Support Officer to provide essential administrative support and be the first point of contact for the public. This part-time role involves handling calls, assisting with data management, and helping the organization run smoothly. Ideal candidates will have strong organizational and communication skills, experience with CRM systems, and a commitment to supporting team members. The position is based in Wakefield, offering flexible hours and a chance to make a positive impact in health and social care.

Benefits

28 days holiday per annum

Mental health and wellbeing support

Training and development opportunities

Qualifications

• Experience in providing administrative support in an office environment.
• Ability to manage multiple tasks while maintaining a professional demeanor.
• Competent in using CRM systems and data management.

Responsibilities

• Provide high-quality administrative support to ensure smooth daily operations.
• Act as the first point of contact for public inquiries, offering support and signposting.
• Maintain and manage accurate records, filing, and databases.

Skills

Organisational skills

Communication skills

Empathy

Attention to detail

Tools

CiviCRM

Microsoft Excel

Job description

Overview

We are looking for someone who is energised and gains fulfilment from helping others, you will be the first voice that people hear when they call us and we want that person to be enthusiastic, pleasant, and helpful.

This role brings together office admin tasks which are steady and predictable, with handling calls, emails, and texts which mean every day can be a little different.

The ideal candidate will use quieter periods to prepare for busier times, helping the team respond to changes in demand. They will play a central role in supporting the team and improving how we work, helping to ensure people's voices are heard in health and social care.

If you are a genuine people person who wants to make a difference and support an excellent team to flourish, this may be the role for you.

Details

Title: Business Support Officer

Location: The Plex, 15 Margaret Street, Wakefield WF1 2DQ and Wakefield District

Reports to: Chief Officer

Type: Fixed Term 12 months

Working Hours: Part-time, 25 hours per week

Base: Office based over 4 to 5 days per week

Salary: £25,000 per annum (pro‑rata – actual salary will be less as it is 25 hours)

Pension: 5% employer contribution

Office Location: The Plex, 15 Margaret Street, WF1 2DQ

Benefits include 28 days holiday per annum not including Bank Holidays (pro‑rata), access to mental health and wellbeing support through our employee assistance programme, and training and development opportunities.

Job Description

Purpose

The Business Support Officer plays a key role in keeping the organisation running smoothly day to day.

They provide high‑quality administrative and operational support, act as a first point of contact for members of the public, and support the team with admin tasks, data, reporting, and general office coordination.

This is a varied role suited to someone who is organised, approachable, and happy to support a small team by pitching in where needed.

Main duties and responsibilities

Administration and organisational support

• Provide efficient and reliable administrative support to the organisation.
• Maintain accurate online records, filing systems, and databases.
• Support meeting, panel and event organisation and administration, including scheduling, refreshments, agenda preparation, note‑taking, and follow‑up actions.
• Produce emails, letters, reports and spreadsheets, following Healthwatch branding guidelines.
• Manage stationery and office equipment, including ordering, stock keeping and maintaining register of assets.
• Provide an office management function for the organisation, including the day‑to‑day management of suppliers. This includes ensuring office supplies and stationery levels are maintained at appropriate levels.

First point of contact and signposting

• Act as the first point of contact for people contacting the organisation by phone and email.
• Respond to enquiries in a professional, empathetic, and timely manner.
• Carry out initial triage and signposting for people seeking advocacy support or general information about health and social care services.
• Ensure enquiries are accurately recorded and passed on appropriately in line with internal processes.

Data and reporting

• Use internal databases and systems confidently to input, maintain, and retrieve information.
• Provide support for the organisation to input and draw information from relevant CRM and data sharing systems for example, CiviCRM, and Microsoft Excel.
• Run simple reports from databases and spreadsheets, including regular monthly engagement or activity reports.
• Support data quality by ensuring records are accurate, complete, and up to date.
• Assist with basic monitoring and reporting requirements for internal and external purposes.

Team support and collaboration

• Work collaboratively with colleagues to support delivery across the organisation.
• Be willing to support across different areas of work during busy periods or staff absence.
• Contribute positively to team culture, sharing information and helping colleagues where needed.
• Communicate effectively with internal and external stakeholders including commissioners, colleagues, Trustees and members of the public.
• Uphold organisational values, policies, and confidentiality at all times.

See attached application pack for more details and person spec.