Business Support Officer

Brighton & Hove City Council; Portslade by Sea; On-site; GBP 22,000 - 28,000; Full time

Job summary

A local government authority in Portslade by Sea is looking for an Administrative Assistant to help manage complex contact arrangements and provide support within the contact centre. The ideal candidate will possess strong communication skills and be experienced in administration tasks such as diary management and minute taking. This role requires a calm demeanor and the ability to handle sensitive situations effectively. Benefits include flexible working arrangements, generous annual leave, and opportunities for professional development.

Benefits

Generous Annual Leave

Career average pension scheme

Bus ticket and cycle loans

Reduced cost gym membership

Qualifications

• Proven experience in administration, particularly in arranging meetings and managing diaries.
• Strong ability to work under pressure and manage multiple tasks.
• Able to deal with confidential information with discretion.

Responsibilities

• Assist in administrating complex contact arrangements.
• Schedule work and liaise with parents, carers, and professionals.
• Maintain databases and manage invoicing.

Skills

Good communication and people skills

Experience in administration

Ability to multi-task under pressure

Flexible and adaptable approach

Discretion in handling confidential information

Proficiency with Outlook and Microsoft Office

Data entry and retrieval skills

Job description

Overview

The primary function of the role is to assist in administrating complex contact arrangements, to include scheduling work, liaising with parents, carers, contact staff, social workers and other professionals, maintaining databases, invoicing, minuting meetings and running the office. Administrators are based at the contact centre which means there is a high level of public facing work which requires excellent communication skills and a good degree of calm as contact can sometimes be an emotive and stressful experience for the people involved.

Responsibilities & Qualifications

• Good communication and people skills
• Experience in administration including arranging meetings, diary management, minute taking
• Ability to multi task effectively in a pressured work environment according to business priorities
• A flexible, adaptable approach to work
• Ability to deal with confidential information tactfully and with discretion
• Competent in working with Outlook and Microsoft Office packages
• Ability to manage confidential information tactfully and with discretion
• Inputting and retrieval of data on service-based IT system
• Availability 9am-5pm (centre opening hours) (Please note this role is located in the centre); Career average pension scheme
• Generous Annual Leave
• A program of learning and development opportunities
• Benefits such as: bus ticket and cycle loans; reduced cost gym membership with Freedom Leisure; Your starting salary will be pro rata if the above position is less than 37 hours or term-time only.

Work arrangements & Benefits

We are a workplace that supports flexibility and employee wellbeing in the way we work whilst providing the best service for our customers. Team and service working arrangements are designed to support both employee work life balance and team collaboration. These would be part of your individual working arrangements alongside any personal preference agreed with your manager in advance of joining. Your contractual location will be the designated council office for your team and travel to and from your contractual location would be at your own expense.