Business Support Officer

Niyaa People Ltd; East Midlands; On-site; GBP 60,000 - 80,000; Full time

Job summary

A local authority in Mansfield is looking for a Business Support Officer to provide high-quality administrative and operational support for council services. This full-time, 3-month temporary role involves managing schedules, processing documentation, and ensuring effective communication with service teams. Ideal candidates should possess strong organisational skills, experience in an administrative role, and proficiency in Microsoft Office. This position offers a meaningful opportunity to support essential public services.

Benefits

Full-time hours (35-37 hours per week)

3-month temporary contract with consistent work

Supportive public-sector working environment

Meaningful role supporting public services

Qualifications

• Previous experience in a business support, administrative, or office-based role.
• Strong organisational and time-management skills.
• Excellent communication and customer service abilities.

Responsibilities

• Providing comprehensive administrative support to service teams and managers.
• Managing diaries, meetings, and preparing agendas and minutes.
• Processing correspondence, reports, and documentation accurately and on time.
• Handling customer enquiries via phone, email, and in person.
• Maintaining records, databases, and filing systems in line with data protection requirements.
• Supporting finance processes such as purchase orders, invoicing, and budget tracking.
• Assisting with service monitoring, data collection, and performance reporting.
• Ensuring compliance with policies, procedures, and governance standards.

Skills

Organisational skills

Customer service abilities

Time-management skills

IT skills (Microsoft Office / Microsoft 365)

Job description

Join a well-established local authority in a key administrative role supporting essential public services, where your organisational and coordination skills will directly enable teams to deliver effective outcomes for the local community.

This Business Support Officer position offers the opportunity to provide high-quality administrative and operational support across council services in Mansfield. The role is offered on a 3-month temporary contract, providing stable, full-time work for the duration.

You will be delivering efficient, customer-focused business support, contributing to the smooth day-to-day operation of services while ensuring accuracy, compliance, and strong internal coordination.

This is a rewarding opportunity for someone who thrives in a fast-paced public-sector environment and enjoys supporting multiple teams.

Role Responsibilities

• Providing comprehensive administrative support to service teams and managers
• Managing diaries, meetings, and preparing agendas and minutes
• Processing correspondence, reports, and documentation accurately and on time
• Handling customer enquiries via phone, email, and in person
• Maintaining records, databases, and filing systems in line with data protection requirements
• Supporting finance processes such as purchase orders, invoicing, and budget tracking
• Assisting with service monitoring, data collection, and performance reporting
• Ensuring compliance with policies, procedures, and governance standards

Candidate Profile

• Previous experience in a business support, administrative, or office-based role
• Strong organisational and time-management skills
• Excellent communication and customer service abilities
• Good IT skills, including Microsoft Office / Microsoft 365
• Experience working in a local authority or public-sector environment (desirable)

Key Requirements

• Ability to work on-site in Mansfield
• Basic DBS check (or willingness to obtain one)

Benefits

• Full-time hours (35-37 hours per week)
• 3-month temporary contract with consistent work
• A meaningful role supporting public services
• A professional, supportive public-sector working environment
• Hourly rate: £17.00 per hour

Travel & Location

This role is based in Mansfield, supporting services across council offices as required. The area is well connected by road and public transport, making travel between sites straightforward.