Business Support Officer

We Manage Jobs(WMJobs); Birmingham; On-site; GBP 26,000 - 33,000; Full time

Job summary

An established industry player is seeking a proactive Business Support Officer to join their dynamic team. In this role, you will manage shared mailboxes, process financial documents, and conduct investigative queries to enhance service efficiency. The ideal candidate will thrive in a fast-paced environment, demonstrating excellent organizational and problem-solving skills while effectively communicating with various stakeholders. This position offers a unique opportunity to contribute to a dedicated team focused on delivering high-quality support services. If you are customer-focused and ready to make a difference, this role could be the perfect fit for you.

Qualifications

• Proven experience in business administration and customer service.
• Ability to work in a fast-paced environment and solve problems efficiently.

Responsibilities

• Manage shared mailboxes and process purchase orders/invoices.
• Conduct investigative database queries to resolve business issues.

Skills

Business Administration

Customer Focus

Organizational Skills

Problem-Solving

Communication Skills

Tools

IT Platforms

Databases

Job description

Business Support Officer

Permanent

Grade 3 - £26,409 - £32,654

Consultation grade - subject to formal evaluation under the Pay Equity Review

Working 36.5 hours per week

Regulation & Enforcement is a statutory service that consists of many different services such as Environmental Health, Trading Standards, Markets, Licensing, Bereavement services, Animal Welfare, Pest Control, Coroners, Illegal Money Lending, and many more. Behind every great service is a great Business Support Team, and this is where you come in.

Just some of what you can expect to be doing:

• Shared mailbox management
• Finance - processing of Purchase Orders / Invoices
• Investigative system-based interrogation of databases to help resolve business queries
• Service-specific data input & job creation using multiple IT platforms

About you

You will need to be an experienced business admin professional who is proactive, able to use your own initiative, and confident in making suggestions to improve, implement, and drive change. You should be resilient in your approach and capable of supporting a large service area by ensuring associated business support tasks are dealt with efficiently and in a timely manner.

If you enjoy being part of a busy team and are very customer-focused, then this is a fantastic opportunity to join City Operations. The successful candidate will work alongside a hardworking and dedicated group of individuals who will ensure that you quickly become an important and valued member of the team.

The expectation is that you will be a trouble-shooter, confident in your approach, and able to effectively communicate with a varied range of stakeholders with ease. You should be used to working in a fast-paced environment while being able to meticulously investigate and solve problems that arise throughout the week, utilising your fantastic organisational skills to ensure everything is completed to a high standard. If this sounds like you, then what are you waiting for?

Please upload your up-to-date CV via the attachments part of your application; this is required for shortlisting. Unfortunately, we cannot consider any applications without a CV attached.

Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining, and developing all of our people.

We are dedicated to supporting internal mobility and the development of our people. As such, applications from internal employees and those under S118 will be given priority and reviewed before external applications are considered.

We want to ensure your recruitment journey with us is positive and equitable, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application.

For any informal inquiries, please contact: [e-mail]

We welcome applications from people with caring responsibilities, and flexible working options will be considered.

Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed.

Non-UK applicants (excluding Ireland) will be required to hold a relevant Visa from the UK Visas and Immigration (UKVI).

Job Description and Person Specification