Business Support Lead for Defence Operations

Serco; Helston; Hybrid; GBP 45,000 - 65,000; Full time

Benefits offered by this job

29 days holiday

Pension scheme (up to 6%)

Training and qualifications funding

Employee Assistance Programme

Wellbeing app access

Job summary

Serco is seeking a Business Support Manager to lead delivery of business support services across RNAS Culdrose and RNAS Yeovilton, ensuring the effective management of people operations, governance, reporting and business continuity. You will work with operational leaders and stakeholders to deliver efficient services supporting contract performance and excellence.

This role focuses on delivering impact across defence support services, driving innovation, stakeholder trust and social value, with

Qualifications

• Degree-qualified in business or management, or significant management experience.
• Experience in people management, governance, financial administration, business continuity and operational support services.
• Strong leadership, communication and stakeholder management to deliver high-quality outcomes.

Responsibilities

• Lead business support services across the Royal Navy Support portfolio, ensuring delivery of people operations, governance and support activities.
• Manage and develop the Business Support team, providing leadership to the Workforce Administrator, Contract Administrator, Technical Administrator and Training Cell
• Coordinate governance activities, management information and reporting for timely decision-making across the portfolio
• Lead financial and commercial support activities including payroll, invoicing, procurement support, forecasting and performance reporting
• Act as the lead for business continuity, incident management and GDPR across the portfolio
• Build strong relationships with customers and stakeholders while driving continuous improvement and social value initiatives.

Skills

People management

Governance

Financial administration

Business continuity

Operational support

Education

Degree in business/management

Job description

Serco is seeking a Business Support Manager to lead delivery of business support services across RNAS Culdrose and RNAS Yeovilton, ensuring the effective management of people operations, governance, reporting and business continuity. You will work with operational leaders and stakeholders to deliver efficient services supporting contract performance and excellence.

This role focuses on delivering impact across defence support services, driving innovation, stakeholder trust and social value, with