Strategic Business Support Manager – People, Governance & Ops

Serco Limited; Helston; On-site; GBP 42,000 - 56,000; Full time

Benefits offered by this job

29 days holiday

Pension scheme 6%

Training & apprenticeships

Health & wellbeing programmes

Retail discounts

Volunteering day

Payroll Giving

Employee networks

Job summary

Serco Limited in the UK is recruiting a Business Support Manager to lead delivery of people operations, governance, reporting and support functions across RNAS Culdrose and RNAS Yeovilton. You will drive operational excellence, build strong stakeholder relationships and deliver continuous improvement and social value.

The role requires a qualified business or management background (or equivalent leadership experience) with a proven ability to manage teams, analyse data and implement effective

Qualifications

• Degree-qualified in a business or management discipline or significant management experience.
• Experience in people management, HR processes, governance and financial administration.
• Proven leadership with ability to inspire trust and develop talent.
• Strong data analysis and MIS development and use of technology for decision-making.
• Excellent communication and stakeholder management across customers, colleagues and partners.

Responsibilities

• Lead business support services across the Royal Navy Support portfolio, ensuring effective delivery of people operations, governance and support activities.
• Manage and develop the Business Support team, providing leadership to the Workforce Administrator, Contract Administrator, Technical Administrator and Training Cell.
• Coordinate governance activities, management information and reporting, ensuring accurate and timely information supports decision-making across the portfolio.
• Lead financial and commercial support activities, including payroll, invoicing, procurement support, forecasting and performance reporting.
• Act as the lead for business continuity, incident management and GDPR activities across the portfolio.
• Build strong relationships with customers and stakeholders while driving continuous improvement, innovation and social value initiatives.

Skills

People management

Governance

Financial administration

Data analysis

Stakeholder management

Communication

Education

Degree in business/management

Tools

MS Excel

Payroll systems

Job description

Serco Limited in the UK is recruiting a Business Support Manager to lead delivery of people operations, governance, reporting and support functions across RNAS Culdrose and RNAS Yeovilton. You will drive operational excellence, build strong stakeholder relationships and deliver continuous improvement and social value.

The role requires a qualified business or management background (or equivalent leadership experience) with a proven ability to manage teams, analyse data and implement effective