Business Support Manager

Serco; Helston; Hybrid; GBP 45,000 - 65,000; Full time

Benefits offered by this job

29 days holiday

Pension scheme (up to 6%)

Training and qualifications funding

Employee Assistance Programme

Wellbeing app access

Job summary

Serco is seeking a Business Support Manager to lead delivery of business support services across RNAS Culdrose and RNAS Yeovilton, ensuring the effective management of people operations, governance, reporting and business continuity. You will work with operational leaders and stakeholders to deliver efficient services supporting contract performance and excellence.

This role focuses on delivering impact across defence support services, driving innovation, stakeholder trust and social value, with

Qualifications

• Degree-qualified in business or management, or significant management experience.
• Experience in people management, governance, financial administration, business continuity and operational support services.
• Strong leadership, communication and stakeholder management to deliver high-quality outcomes.

Responsibilities

• Lead business support services across the Royal Navy Support portfolio, ensuring delivery of people operations, governance and support activities.
• Manage and develop the Business Support team, providing leadership to the Workforce Administrator, Contract Administrator, Technical Administrator and Training Cell
• Coordinate governance activities, management information and reporting for timely decision-making across the portfolio
• Lead financial and commercial support activities including payroll, invoicing, procurement support, forecasting and performance reporting
• Act as the lead for business continuity, incident management and GDPR across the portfolio
• Build strong relationships with customers and stakeholders while driving continuous improvement and social value initiatives.

Skills

People management

Governance

Financial administration

Business continuity

Operational support

Education

Degree in business/management

Job description

Location: RNAS Culdrose, Helston, TR12 7RH

Salary: Competitive salary plus excellent benefits

Schedule: Full-time, Monday – Friday, 38 hours per week

Ready to impact a better future?

As the Business Support Manager, you’ll lead the delivery of business support services across RNAS Culdrose and RNAS Yeovilton, ensuring the effective management of people operations, governance, reporting, business continuity and support functions. You'll work closely with operational leaders and customer stakeholders to deliver efficient services that support contract performance and operational excellence.

This is a role where your work has purpose. By providing leadership across critical support services, you'll help create impactful solutions that enable frontline aviation support operations to perform at their best. Your work will drive innovation, build trust with stakeholders, support colleague growth and ensure a positive impact on communities through the delivery of vital defence services.

What You’ll Do As a Business Support Manager

• Lead business support services across the Royal Navy Support portfolio, ensuring effective delivery of people operations, governance and support activities.
• Manage and develop the Business Support team, providing leadership to the Workforce Administrator, Contract Administrator, Technical Administrator and Training Cell
• Coordinate governance activities, management information and reporting, ensuring accurate and timely information supports decision-making across the portfolio.
• Lead financial and commercial support activities, including payroll, invoicing, procurement support, forecasting and performance reporting.
• Act as the lead for business continuity, incident management and General Data Protection Regulation (GDPR) activities across the portfolio.
• Build strong relationships with customers and stakeholders while driving continuous improvement, innovation and social value initiatives.

Does this sound like you?

• Degree-qualified in a business or management-related discipline, or able to demonstrate significant management experience in a similar environment.
• Experienced in people management, human resources processes, governance, financial administration, business continuity and operational support services.
• A confident leader who inspires trust, develops talent and motivates teams to deliver high-quality outcomes.
• Skilled in analysing data, developing management information and using technology to drive informed decision-making and continuous improvement.
• An excellent communicator with strong stakeholder management skills and the ability to build productive relationships across customers, colleagues and partners.

What We Offer

• 29 days’ holiday plus bank holidays (
• Up to 6% contributory pension scheme
• Over 1,100 internal courses available, funding for qualifications and apprenticeships (we currently offer over 60 different apprenticeships), mentoring opportunities, and a focus on internal progression.
• Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
• Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
• Our employee networks support connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including veterans, LGBTQIA+ employees, women, parents and carers, people with disabilities, and people from all cultural backgrounds.

Vetting And Checks

This role requires Baseline Personnel Security Standard (BPSS) clearance, which involves verifying your identity, employment history, nationality, and criminal record to meet government security standards. In addition, you will need to obtain formal Security Clearance (such as CTC or SC), which includes more detailed background checks on employment, criminal record, and financial history to ensure suitability for working in secure environments. Please note that UK residency requirements may apply for certain levels of clearance. You will also complete an Occupational Health Questionnaire so we can identify and provide any support you may need to undertake the role effectively.

A Little Bit About Us

At Serco, everyone plays a vital part in delivering essential public services that make a real difference. As a global team of 50,000 people across Defence, Transport, Justice, Immigration, Healthcare, Leisure and Citizen Services, we’re united by a shared purpose: to improve the services that communities rely on. Guided by our values of Trust, Care, Innovation and Pride, our people make meaningful impact, every single day.

Our Inclusive Recruitment Commitment

We prioritise your skills and potential. As a Disability Confident Leader, the Top Great British Employer of Veterans 2026, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.

• Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.
• Ban The Box: We also support fair access for those with unspent criminal convictions through our ‘Ban the Box’ pledge (some roles may have security exemptions).