Defence IT Support Specialist — On-Site (RNAS Culdrose)

weServed; Helston; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Generous holiday allowance

Pension & life assurance

Digital GP access

Employee discounts portal

Professional fees paid

Reservists paid leave

Be Kind Day

Job summary

Babcock is seeking an IT Customer Support Specialist to work on-site at RNAS Culdrose, Helston, Cornwall. You’ll support IT services, hardware, AV, and telecoms within a defence context, ensuring training environments stay operational and secure.

Join a team that interfaces with customers and internal IT, delivering strong service levels while developing technical and stakeholder management skills in a global engineering organisation. Security clearance is required.

Qualifications

• Experience providing second-line IT support within a professional environment.
• Experience supporting users in a Windows and Microsoft technology environment.
• Strong customer service, communication and stakeholder management skills.
• Ability to build effective relationships with colleagues, customers and wider business teams.
• Commercial awareness and an understanding of delivering services within agreed standards and expectations.

Responsibilities

• Supporting users with IT incidents and service requests, delivering an excellent customer experience.
• Acting as the escalation point for local operational IT issues and flying training events.
• Managing and maintaining IT hardware, software, telecommunications and audio-visual equipment across the site.
• Providing IT inductions for new starters, including preparing and deploying hardware and user accounts.
• Configuring and supporting training environments, including classroom technology and equipment deployments.

Skills

Second-line IT support

Windows environment

Microsoft technologies

Customer service

Stakeholder management

Education

ITIL Foundation Certification

Job description

Babcock is seeking an IT Customer Support Specialist to work on-site at RNAS Culdrose, Helston, Cornwall. You’ll support IT services, hardware, AV, and telecoms within a defence context, ensuring training environments stay operational and secure.

Join a team that interfaces with customers and internal IT, delivering strong service levels while developing technical and stakeholder management skills in a global engineering organisation. Security clearance is required.