Business Support Co-Ordinater

Sirona Care & Health; Yate; On-site; GBP 29,000 - 35,000; Full time

Job summary

A leading healthcare provider in the United Kingdom is seeking a Business Support Coordinator to ensure smooth service operations. This pivotal role involves administrative coordination, data management for audits, and setting service priorities across multiple locations. The ideal candidate will bring experience in administration, excellent organizational skills, and a dedication to service quality. Benefits include a competitive NHS salary, 27+ days leave, and participation in the NHS Pension Scheme, promoting career growth and diversity.

Benefits

Full NHS benefits

27+ days annual leave

Participation in the NHS Pension Scheme

Qualifications

• Experience in administrative oversight and coordination.
• Ability to handle multiple tasks and set priorities effectively.
• Skills in data management, surveys, and audits.

Responsibilities

• Oversee provision of professional services to customers.
• Support management team as part of operational management.
• Set service priorities and filter issues for resolution.
• Manage budgets and resources within the Administration team.
• Develop and collate data for performance reporting.

Job description

We have a fantastic opportunity for you to make a real impact as our Business Support Coordinator. You will play a key role in keeping our services running smoothly and effectively by providing structured coordination and administrative oversight. Our goal is to ensure critical tasks are delivered on time and service delivery is never compromised by avoidable delays. In post, you'll take ownership of setting service priorities, filtering issues, and seeking resolution. A core part of the role will be the collection and management of Standard Operating Procedures (SOPs), ensuring consistency, compliance, and best practice across all three units, while working collaboratively with teams across the service. Looking ahead, you'll support future planning and continuous improvement initiatives, helping to anticipate service needs, resource allocation, and strengthen operational effectiveness. You'll also be responsible for the development and collation of data for surveys, audits, and assurance activities, including performance reporting and CQC requirements. Additionally, your role will be pivotal in supporting our PBUC Manager to align all units, particularly with the Urgent and Emergency Care (UEC) workstream. This alignment is crucial for integrated service delivery, supporting organisational priorities, and maintaining consistency across departments.

Locations

Main duties of the job: will be expected to work across three locations – the Minor Injury Units in Clevedon and Yate, and the Urgent Treatment Centre Hengrove, Bristol.

Responsibilities

• Responsible for overseeing the provision of a professional and courteous service to a range of customers, liaising with patients/clients, carers, families, health professionals and other organisations.
• Represents administration colleagues as a member of the operational management team and provides support to the management team.
• Responsible for ensuring the delivery of a range of administrative and/or customer services processes within the team to an agreed standard to maximise service quality and continuity.
• Responsible for setting service priorities, filtering issues, and seeking resolution; planning and prioritising work activities to meet deadlines and ensuring operational efficiency by adjusting priorities, aims and plans as required.
• Responsible for expenditure and monitoring of budgets and resources in the Administration team, and is an authorised signatory for team expenses.
• Responsible for the management of databases, filing systems and admin processes.
• Responsible for the development and collation of data for surveys and audits relevant to the service, e.g. performance reporting and CQC assurance.

Ever dreamt about a career that sparks excitement and fosters your professional growth? Picture yourself waking up eager to make a real difference in our community, surrounded by teams who value your unique ideas.

Benefits

Agenda for Change Salary, full NHS benefits, 27+ days annual leave, and participation in the NHS Pension Scheme – just a glimpse of the benefits you’ll receive.

Diversity and Inclusion

We are Sirona Care & Health – England's largest provider of Adult’s and Children’s Community Services. We welcome and encourage all applicants. We are committed to having a workforce that reflects the communities we support and are proactively seeking to improve the diversity of our workforce. We know diversity fosters creativity and innovation. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where all belong. We aim to draw upon the widest possible range of views and experiences to meet the changing needs of our colleagues, partners and communities we serve. Whether you’re starting your journey in healthcare, looking for a fresh challenge within the NHS, or contemplating a career change, don’t be daunted by the prospect of something different – we create development opportunities for all our colleagues and apprentices.