Business Support Assistant

Brackenberry Limited; Monmouth; On-site; GBP 40,000 - 60,000; Part time

Job summary

A local authority in Monmouthshire is seeking a Business Support Assistant for a 5-month contract. This vital role supports social work teams with administrative tasks, including managing correspondence and maintaining records. Strong administrative and IT skills, as well as a professional phone manner, are essential. Immediate availability and a full UK driving license are required.

Qualifications

• Recent and strong admin and IT skills are essential.
• First-class phone manner and strong customer service skills.
• Proven ability to be a team player with a strong desire to help and support colleagues.
• Evidence of commitment within previous roles and demonstrated resilience.
• A full UK driving license is required.

Responsibilities

• Manage all incoming and outgoing correspondence professionally and promptly.
• Gather and copy information to respond to Data Protection Subject Access Requests.
• Create and accurately maintain all children's records adhering to guidelines.
• Provide a professional service handling incoming safeguarding referral calls.
• Assist with training and supporting new and existing colleagues.
• Provide assistance to Social Work Teams with software issues.

Skills

Admin Skills

IT Skills

Customer Service Skills

Team Player

Phone Manner

Job description

We are working closely alongside with a local authority in Monmouthshire to assist with the appointment of a Business Support Assistant on a 5-month contract, highly likely to be extended at client discretion. Please apply with your CV for immediate consideration.

Rate of Pay: £13.69- £17.41 per hour

Summary

Join Monmouthshire County Council's Children's Services as a Business Support Assistant - Admin & Clerical. This is a varied and vital role supporting social work teams with flexible and resilient administrative services. You will be instrumental in managing correspondence, maintaining records (both paper and electronic, including the PLANT database), handling finance tasks, and serving as the first point of contact for safeguarding referrals. A can-do attitude, excellent admin/IT skills, and flexibility are essential.

Responsibilities

• Manage all incoming and outgoing correspondence (letters, emails, verbal communications) professionally and promptly.
• Gather and copy information to respond to Data Protection Subject Access Requests (DSARs) and Police requests.
• Create and accurately maintain all Children's records, including new safeguarding/child protection referrals, assessments, and reviews, adhering to strict statutory guidelines and deadlines.
• Provide a professional service handling incoming safeguarding referral calls, accurately taking and recording contacts and messages.
• Assist with training, supporting, and sharing knowledge (PLANT, systems, and processes) with new and existing colleagues.
• Provide assistance to Social Work Teams with software or laptop issues when they are in the office.

Essentials

• Recent and Strong Admin and IT Skills are essential.
• First-Class Phone Manner and strong customer service skills.
• Proven ability to be a team player with a strong desire to help and support colleagues.
• Evidence of commitment within previous roles and demonstrated resilience.
• A full UK driving license.

Important

• You should be available to work immediately or at a short notice.
• You should have right to work in U.K.
• This role requires an Standard Childrens DBS.

Disclaimer: Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and is an equal opportunity employer. Unless otherwise stated all of our roles are temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary. Incase the role requires an enhanced DBS, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.

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