Business Support Assistant

Hampshire County Council; Aldershot; On-site; GBP 24,000 - 26,000; Full time

Job summary

A local government authority in Aldershot seeks a Business Support Assistant to provide excellent customer service and administrative support to the team. The role involves liaising with customers, maintaining records, and working flexibly across various tasks. Ideal candidates should have strong organizational skills, IT experience, and a proactive approach. Opportunities for personal development are available, alongside a comprehensive benefits package including holiday entitlement and pension scheme.

Benefits

Comprehensive induction programme

Personal development commitment

Flexible working environment

Qualifications

• Previous experience in a fast-paced office environment is an advantage.
• Ability to work under pressure and use initiative.
• Proactive and flexible approach to tasks.

Responsibilities

• Provide excellent customer service as first point of contact.
• Support bookings process and maintain accurate records.
• Work flexibly across various administrative tasks.

Skills

Excellent administration skills

IT experience

Customer focused

Organizational skills

Job description

Job Reference: HCC622961

Salary Range: £24,796 - £25,128 per annum

Contract Type: Permanent

Closing Date: 11January 2026

Interview Date: w/c 19 January 2026

This is a fantastic opportunity to join the Business Support team at Runways End Outdoor Centre.

Runway’s End is Hampshire County Councils first carbon neutral site and sits beside the Basingstoke Canal and boasts a wide range of adventure and environmental activities on land and water.

The Role:

Our Business Support Assistant provides first point of contact for customers and visitors to the Centre. As part of a busy, flexible team you will provide an excellent and effective customer service, encouraging the use of our services by all our customers, supporting them through the bookings process and ensuring accurate and up to date records are maintained.

What you’ll do:

You will work flexibly across a broad range of administrative tasks, contributing to and supporting the delivery of a high-quality customer-focused business support service. You will be working as part of a larger team, liaising with operational colleagues, and supporting external customer enquiries.

This role will include very occasional evening and weekend work.

What we’re looking for:

Ideally, you will possess excellent administration and organisational skills, have previous IT experience and have a background of working in a fast-paced office environment or alternately have an aptitude to learn and grow these skills.

Highly motivated and customer focussed, you will be able to work under pressure, approaching tasks with confidence and clarity and be able to work using your own initiative. You will need to be proactive and flexible in your approach and work as part of a team.

• Comprehensive induction programme with all necessary training
• Great satisfaction from supporting people to get the most out of their stay
• Commitment to personal development
• Preparation for future senior-level opportunities

We offer a flexible, motivating, and inclusive workplace, where talent is truly recognised and developed. We have created an environment that you can look forward to being a part of and where you are empowered to be your best and believe in creating a workplace built on teamwork where people can grow and develop in their roles.

To find out more about what we can offer you in return, please see our benefits package which includes details of the holiday entitlement, pension scheme, flexi-time scheme, family friendly policies and interest free travel loans and discounts.

This post is subject to a Criminal Records Check.

Contact Details for an Informal Discussion:

Rebecca Edwards, Environmental Learning Coordinator, Deputy Manager on [e-mail] or 01252344421.

Hampshire County Council is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.

In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equal access to jobs. No applicant or employee will receive less favourable treatment because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Requirement (GOR) applies.

We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible.