Business Operations Co- Ordinator

Sysco GB; Wales; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading UK foodservice supplier is seeking a Business Operations Coordinator to join their dedicated team in Ewloe. This hybrid role involves bridging communication between Sales Teams and customers, managing pricing and reports, and enhancing the customer experience. The ideal candidate will be self-motivated and IT literate, with strong commercial awareness and a proactive approach to teamwork. Join us to contribute to a diverse and inclusive work environment that values everyone’s unique talents.

Benefits

Competitive salary

Excellent career development

Discounted products and services

Qualifications

• Pro-active and self-motivated in a fast-paced environment.
• Able to bridge gaps between Sales Teams, Customers, and Finance.
• Experience in developing strong relationships with customers.

Responsibilities

• Maintain pricing, buying lists, product substitutions, and discounts.
• Engage proactively to improve customer experience.
• Produce regular sales, product, pricing, and delivery reports.

Skills

Highly IT literate – MS Office (Excel)

Experience working in a fast moving, pressurised team environment

Commercial awareness

Customer focused

Good team player

Effective communicator

Able to prioritise workloads and work well under pressure

Attention to detail

Job description

Job Description

Business Operations Coordinator

Ewloe Office/Hybrid working

Working Monday to Friday 9.00-17.00 — 37.5 hours per week

Competitive salary plus excellent career development, discounted products and services and much more

We are currently seeking to recruit a Business Operations Co-ordinator to join our highly dedicated Business Operations team in Ewloe. This position is a Hybrid working role. You will effectively bridge the gap between the Sales Teams, our Customers and Finance. Looking after a portfolio of Customers, the main areas of support are Price maintenance, Reporting, Customer Facing Buying Lists, including Admin support for a wide range of requests.

A highly professional self-starter, you will already be accustomed to working within a fast-paced environment where the delivery of excellence in service is paramount.

Pro-active and self-motivated, you will be highly IT literate, customer-focused, commercially astute and confident in your approach with both internal and external partners.

Key Accountabilities & Responsibilities

• Develop and maintain strong relationships, at Sector Manager level & with a portfolio of customers
• Attend customer and business meetings/calls
• Be a primary point of contact on customer and business queries
• Regularly engage with Sector Managers to discuss actions in support of both business and customer activities
• Work pro-actively to improve the customer experience
• Produce regular sales, product, pricing, and delivery reports
• Maintain Pricing, Buying Lists, Product Substitutions & Discounts in line with requests by Sector Manager/customer/supply chain and through bulletins/regular cleansing
• Alignment of internal buying lists with customers/3rd party ordering systems
• Identifying & correct IMS issues for ESI customers
• Update promotional pricing activity
• Order and organise sales and promotional samples
• Provide buddy cover when required
• Work with Sector Manager to set up nominated lines
• Assisting with product recalls, collating allergen information & customer allocations

Knowledge, Skills & Experience

• Highly IT literate – MS Office (Excel)
• Experience working in a fast moving, pressurised team environment
• Commercial awareness
• Customer focused
• Good team player
• Effective communicator
• Able to prioritise workloads and work well under pressure
• Attention to detail

Additional Information

At Brakes everyone is welcome. We don’t want you to ‘fit our culture’ we want you to help define it and we actively celebrate the unique talents of each and every colleague. We don’t just look at your CV, we’re more focused on who you are and your potential. As part of our values, we are committed to fostering a diverse and inclusive culture where everyone has a voice, is appreciated and has the same opportunities. We work hard to ensure that everyone feels part of our business, as we care for one another and connect the world through food and trusted partnerships. Our ultimate goal is to ensure that everyone belongs and thrives at Brakes and we recognise that Brakes can only thrive when everyone feels they belong. We’ll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our resourcing team who will be happy to support you.

Brakes

Built on a passion for food and feeding the nation, we are the UK’s largest foodservice supplier. Every day Brakes deliver the highest quality fresh and frozen food and ingredients from our nationwide network of distribution centres to some of the nation’s most famous pubs and restaurants, as well as schools, caterers, care homes and hospitals. Our customers depend on us, and our 8,000-strong workforce is dedicated and proud to be part of this vital provision. And we’re growing!