Business Leader

Dignity Funerals Limited; England; On-site; GBP 38,000 - 41,000; Full time

Job summary

A leading funeral service provider in the UK is seeking a Crematorium Business Leader to manage operations at Telford Crematorium. This role is pivotal in ensuring exceptional service, team performance, and sustainable business outcomes. The ideal candidate will have a strong management background, be empathetic, and have commercial awareness in an emotionally sensitive setting. With a meaningful community impact, this full-time position offers competitive salary and comprehensive support.

Benefits

25 days annual leave + bank holidays

Company pension and life assurance

BUPA private healthcare

Annual company bonus

Qualifications

• Strong background in team and operational management.
• Confident communicator with staff and the public.
• Ability to work autonomously and make decisions under pressure.

Responsibilities

• Lead crematorium operations ensuring service excellence.
• Manage team performance and development.
• Oversee financial performance and cost control.

Skills

Team management

Operational management

Empathy

Commercial awareness

Communication

Job description

Position

Crematorium Business Leader

Location

Telford Crematorium - Shropshire

Job Type

Full-Time, FTC 12 Months

Salary

£38,000 - £41,000 per annum

Are you a commercially astute and people-focused leader ready to make a difference in a meaningful sector? We're looking for an inspiring and proactive

Business Leader

to manage and grow operations at our Telford Crematorium - ensuring exceptional service for families, strong team performance, and sustainable business results.

As the key leader at your crematorium, you'll oversee every aspect of the site - from service delivery and standards to community outreach and revenue generation - all while ensuring care, dignity, and professionalism at every stage.

Why This Role Matters

At CMG, we believe that every farewell should be delivered with compassion, respect, and the highest standard of care. As a Crematorium Business Leader, you'll ensure these values are honoured every day - by leading your team, supporting families, and embedding a culture of excellence across all cremation services and memorial offerings.

The Role

This is a high-impact role where your leadership will drive both operational success and customer satisfaction. You'll be responsible for leading your team, overseeing day-to-day operations, and ensuring all cremations, services, and site standards meet the needs of families and the wider community.

Key Responsibilities

• Lead all aspects of crematorium operations, ensuring exceptional service and legal compliance
• Manage and support your team, including Crematorium Assistants, Ground Staff, Memorial Consultants and Admin staff
• Oversee daily scheduling, chapel coordination, and the cremation process with dignity and precision
• Always ensure respectful and professional care for the deceased
• Develop and implement marketing strategies to raise awareness and increase memorialisation uptake
• Monitor financial performance, cost control, and resource allocation to ensure profitability
• Build strong relationships with funeral directors, clergy / celebrants, and local stakeholders
• Uphold high standards of Health and Safety, environmental compliance, and site presentation
• Ensure compliance with FCA standards for all pre-need funeral and memorial plans

About You

We're looking for someone who :

• Has a strong background in team and operational management
• Leads with empathy, integrity, and professionalism
• Understands the importance of delivering service excellence in emotionally sensitive settings
• Has strong commercial awareness and confidence in managing budgets and KPIs
• Is a confident communicator, both with staff and members of the public
• Is comfortable using systems and tools for scheduling, reporting, and compliance
• Can work autonomously and make sound decisions under pressure

Desirable Experience

• Experience managing crematorium, cemetery, or other service-based facilities
• Strong understanding of environmental and legal regulations in the cremation sector
• Knowledge of memorialisation products and crematoria-based customer services

What We Offer

• A meaningful leadership role with real community impact
• Full training and support from regional and central teams
• 25 days annual leave + bank holidays
• Company pension, life assurance, and employee assistance programme
• BUPA private healthcare (Self)
• Annual company bonus

What are the next steps?

If this sounds like the right role for you and you're ready to bring care and professionalism to an essential service, simply click the 'apply' button. A member of our Talent Acquisition Team will be in touch to guide you through the next steps.

About Us

We are Dignity, one of the UK's oldest and most trusted funeral providers, with over 200 years of history, 570 branches, and 46 crematoria. From launching the UK's first funeral plan to helping shape modern regulation, we have led the way in supporting families with care, compassion, and professionalism.

Now we are building the UK's leading end of life company. As part of the Dignity Group, we also operate Farewill, the country's largest will writer and one of the UK's top probate providers, giving families support not just at the funeral, but before and after as well.

Today we are over 4,000 people across the UK, all driven by the same goal : to care for families with compassion and make the UK a world leader in end of life care. Here to help, whenever you need.

FCA Statement

We're regulated by the FCA, so some roles may be subject to background checks

Equality, Diversity and Inclusion Statement

We know that diverse teams make better decisions, build better products, and create a better place to work. Whoever you are, wherever you're from, and whatever your life looks like, we'd love to hear from you. And if there's anything you need to make the process more accessible, please let us know

Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.