Business Development Executive - MICE - Sales (Royal Lancaster)

Royal Lancaster London; Greater London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A prestigious hotel in London is seeking a Business Development Executive to manage key accounts and drive revenue. The role includes increasing residential events and performing a full sales function. Ideal candidates will have strong sales skills and a passion for delivering exceptional service. The hotel offers a competitive salary with numerous benefits including discounts and development opportunities. Join a team that values happiness and community while achieving business goals.

Benefits

Competitive salary

Pension scheme

50% discount in all restaurants

Complimentary stay after probation

Private medical insurance

Interest-free season ticket loan

Free meals on duty

Qualifications

• Experience in account management with a focus on revenue growth.
• Ability to meet and exceed sales targets.
• Strong communication skills to handle client relationships.

Responsibilities

• Manage existing key accounts and develop new accounts for target markets.
• Increase volume of residential events held at the hotel.
• Conduct full sales function including pre-sales and post-sales activities.

Skills

Account management

Sales skills

Market research

Communication

Job description

Join the team that Always Cares!

Are you the type of person that gets out of bed on the right side every day? If so, we would like you to come and join us as a Business Development Executive at the Royal Lancaster London, where we encourage your personal development and growth. We are located next to Lancaster Gate tube station, and a short distance from Paddington, Bayswater and Marble Arch stations.

Benefits

• Salary: Competitive
• Pension scheme with company contributions
• 50% discount in all our restaurants and Spa’s across our properties
• Team member and Friends & Family rates across our properties
• Complimentary stay after passing probation
• Extensive discounts on our benefits platform
• Access to private medical insurance
• Support through development plans, apprenticeships and world-class management development programmes including educational sponsorship to be the best you can be
• Interest free season ticket loan
• Employee Assistance Programme - 24/7 online GP, mental health support and virtual wellbeing
• Bike to work scheme
• Recommend a Friend incentive
• Complimentary laundry
• Free meals on duty
• Opportunity to join our taskforces to contribute to the business focuses, community and environment
• Employee recognition schemes and Social Committee events including gala dinners and much more!

We are currently looking for a passionate Business Development Executive, to join our Sales and Marketing Department on a permanent basis, with an immediate start to join us in consistently delivering memorable moments and five star service to our guests and each other. It is important to us that everyone in the team brings positive energy to support our happy and fun environment, as we strive to build a community of diverse backgrounds and life experiences, where we care about careers and not just jobs.

Responsibilities

• Account manage existing keys accounts tracking and growing revenue along with gaining and developing new accounts for agreed target markets.
• To increase the volume of UK and overseas residential events held at the hotel.
• Full sales function, including pre- sales activities, preparing quotations, research all potential clients gathering all market intelligence through initially telemarketing, as well as handling post sales activities
• To meet and exceed monthly agreed targets for telesales, appointments and revenue targets.
• To recommend membership of relevant associations, sales trips and trade shows that will benefit the Hotel in achieving its budget.

You will be required to work 40 hours per week, on a shift rota.

Awards & Recognition

• Best Employer for 2021 at Springboard’s Excellence Awards
• One of the happiest hotels in London
• Earth Check Silver Certified 2023
• 2 rosettes
• Hoteliers’ Charter Approved
• Preferred Hotels & Resorts member
• Top 100 in the Sunday Times Best Places to Work 2025

We are more concerned with what’s in the glass, not whether its’ half full or empty, so if you feel this Business Development Executive role is for you, come and pour some happiness into yours by joining our award winning family today!

All applicants must be legally eligible to work in the UK