Business Change Manager

JR United Kingdom; High Wycombe; Hybrid; GBP 50,000 - 80,000; Full time

Job summary

A leading company is seeking a Business Readiness Manager for a hybrid role focused on a significant Billing and CRM transformation. The position involves leading readiness planning, engaging stakeholders, and ensuring seamless change adoption within the contact centre operations. Ideal candidates should have strong change management skills and proven experience in billing transformation.

Qualifications

• Expertise in integrating technology into business processes, especially in contact centres.
• Proven experience in billing transformation.
• Background in customer service environments is essential.

Responsibilities

• Lead business readiness planning aligned to project milestones.
• Coordinate training and support for end users.
• Monitor risks and escalate readiness concerns.

Skills

Change Management

Stakeholder Engagement

Business Readiness Planning

Job description

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Business Readiness Manager / Change Readiness Manager / Business Change Manager | Hybrid | 6 months | PAYE

Opus are currently looking for a senior leader to support the successful delivery of a major Billing and CRM transformation. This role is key to ensuring the business is fully prepared for change, with a strong focus on contact centre operations.

Key Responsibilities:

• Lead business readiness planning aligned to project milestones
• Identify impacts across billing and CRM processes
• Engage stakeholders and drive change adoption
• Coordinate training and support for end users
• Manage go-live readiness and post-launch support
• Monitor risks and escalate readiness concerns

Ideal Experience:

• Expertise in receiving tech into a business ideally a contact centre / customer service
• Proven experience in billing transformation
• Background in contact centre environments
• Strong change management and stakeholder engagement skills

If this is of interest please apply with your latest CV and I will be in touch to discuss.