Business Change Manager

JR United Kingdom; Crawley; Hybrid; GBP 60,000 - 85,000; Full time

Job summary

Une entreprise est à la recherche d'un Business Change Manager pour soutenir une transformation majeure de la facturation et du CRM. Le rôle se concentre sur la préparation aux changements et l'adoption des nouvelles technologies, en mettant l'accent sur les opérations des centres de contact. Le candidat idéal devra avoir une solide expérience en gestion du changement et une connaissance particulière des environnements de centres de contact.

Qualifications

• Expertise en intégration de technologies dans une entreprise, idéalement dans un centre de contacts.
• Expérience prouvée dans la transformation de la facturation.
• Contexte de travail dans des environnements de centres de contact.

Responsibilities

• Diriger la planification de la préparation aux changements alignée sur les étapes du projet.
• Gérer la préparation à la mise en production et le support post-lancement.
• Identifier les impacts sur les processus de facturation et CRM.

Skills

Change Management

Stakeholder Engagement

Business Readiness Planning

Job description

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Business Change Manager, crawley, west sussex

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Client:

Opus Recruitment Solutions

Location:

crawley, west sussex, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

2

Posted:

04.06.2025

Expiry Date:

19.07.2025

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Job Description:

Business Readiness Manager / Change Readiness Manager / Business Change Manager | Hybrid | 6 months | PAYE

Opus are currently looking for a senior leader to support the successful delivery of a major Billing and CRM transformation. This role is key to ensuring the business is fully prepared for change, with a strong focus on contact centre operations.

Key Responsibilities:

• Lead business readiness planning aligned to project milestones
• Identify impacts across billing and CRM processes
• Engage stakeholders and drive change adoption
• Coordinate training and support for end users
• Manage go-live readiness and post-launch support
• Monitor risks and escalate readiness concerns

Ideal Experience:

• Expertise in receiving tech into a business ideally a contact centre / customer service
• Proven experience in billing transformation
• Background in contact centre environments
• Strong change management and stakeholder engagement skills

If this is of interest please apply with your latest CV and I will be in touch to discuss.